About this opportunity
Falcon Recruitment lists this Client Success Manager opportunity in howell, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Success Manager - Healthcare BPO
Location: Howell, NJ
Schedule: Full-Time, Monday-Friday, In-Office
Compensation: $80,000-$90,000 annually
Benefits: Full benefits package, PTO, and opportunities for professional growth and advancement
About the Role
Our client is a growing Business Process Outsourcing organization providing operational and support services to healthcare organizations. They are seeking an experienced Client Success Manager to join their team in Howell, NJ.
This is a highly visible, client-facing position responsible for managing healthcare accounts while overseeing the offshore teams supporting those clients. The Client Success Manager will serve as a trusted partner to client stakeholders, monitor service delivery and performance, identify risks and opportunities, and ensure internal teams consistently meet client expectations.
The ideal candidate combines healthcare BPO experience, account management, team leadership, and an analytical approach to client success .
Responsibilities
Serve as the primary day-to-day point of contact for assigned healthcare clients
Manage and support offshore teams providing services within a healthcare environment
Build strong relationships with client stakeholders and develop a clear understanding of their operational needs and goals
Monitor client satisfaction, service utilization, team performance, and overall account health
Conduct regular performance audits and ensure internal teams are meeting established service expectations
Use key metrics and data analytics to identify performance trends, client risks, disengagement, or opportunities for improvement
Develop proactive strategies to address client concerns and strengthen long-term retention
Identify opportunities to expand services and deepen existing client relationships
Lead client meetings, regular checkpoints, and strategic business reviews
Coordinate onboarding, training, and implementation activities for new clients and services
Work closely with healthcare professionals to clarify information and help ensure accurate documentation
Partner cross-functionally with operations, training, and leadership teams to address client needs
Communicate client expectations clearly to internal and offshore teams
Mentor team members and help improve internal processes, workflows, and service delivery
Track outstanding issues and ensure appropriate follow-through through resolution
Provide recommendations to management regarding opportunities to improve services, processes, and the overall client experience
Qualifications
2+ years of experience in account management, client success, customer service management, or a related client-facing leadership role
BPO experience within a healthcare environment is required
Experience managing client relationships and working directly with professional stakeholders
Experience leading, managing, or supporting distributed or offshore teams strongly preferred
Proven ability to identify client risks, retention concerns, and opportunities for account growth
Strong analytical skills with the ability to interpret performance metrics and turn data into actionable solutions
Strong sense of ownership and ability to independently drive issues toward resolution
Excellent written and verbal communication skills
Strong presentation and client-facing meeting skills
Ability to balance multiple clients, projects, and competing priorities
Collaborative mindset with the confidence to recommend process and service improvements
Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook
Experience with CRM or account-management systems; QuickBase experience is a plus
Ability to work full-time in-office in Howell, NJ
What We're Looking For
The strongest candidate will be comfortable operating between clients, internal leadership, and offshore delivery teams .
This person should be proactive rather than reactive. When performance begins to trend in the wrong direction or a client raises a concern, the Client Success Manager will be expected to understand the issue, analyze the available information, develop an action plan, and coordinate the appropriate resources to resolve it.
Just as importantly, this role is about building relationships. The successful candidate will understand the client's business, anticipate their needs, and establish the trust necessary to support both client retention and account growth .
Compensation & Benefits
This position offers a base salary of $80,000-$90,000 , depending on experience and qualifications.
The organization also offers:
Comprehensive benefits package
Paid time off
Full-time, stable employment
Opportunities for professional development
Opportunities for long-term growth and advancement within the organization
Equal Opportunity Employer (EOE).
Worksite address
howell, NJ, 07731, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.