About this opportunity
PayIt lists this Client Success Manager (Northeast) opportunity in city of albany, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At PayIt, we're on a mission to be the best partner our clients have ever worked with, and the Client Success team plays a central role. The opportunity to positively impact our clients and their constituents is abundant, so we keep our portfolio sizes small, empowering Client Success Managers to deliver exceptional, consultative engagements. In this role, you will:
Operational Excellence
Own the success, retention, and growth of a regionally-focused portfolio of government agency clients
Deeply understand customers' goals, business processes, and use cases, and serve as a trusted advisor on digital government, consulting clients on how to leverage current and future PayIt solutions to improve efficiencies and modernize the citizen experience
Leadership & Team Development
Work with clients and our internal PayIt Resident Communications team to develop strategies that increase citizen awareness and drive usage of PayIt-powered digital services
Hold regular Executive Strategy Sessions that document successes and inform mutually defined partnership roadmaps
Own the renewal process, and strategically grow client footprint through ongoing identification and management of value-driven expansion opportunities
Collaborate with PayIt Delivery teams to ensure all service projects are aligned with client strategy, requirements, and timelines
Serve as subject matter expert on the PayIt platform, and enable clients to realize the full value of available features and services
Cross-Functional Partnership
Act as the voice of the customer and champion feedback to internal Product teams
Compliance & Controls
Monitor customer health indicators and proactively work with internal PayIt teams to mitigate identified risks
What You'll Need to Have:
PayIt CSMs are proactive, solutions-oriented, and extremely collaborative. We are looking for someone with a strong technical aptitude coupled with a high emotional quotient, capable of quickly building trust with your colleagues and clients alike. In addition, our ideal candidate will have:
A minimum of 5 years of experience serving as a thought leader, customer advocate, and consultative partner for a portfolio of high-touch customers in a SaaS environment
GovTech or FinServ background or experience in a complex B2B2C business
Proven experience managing clients through complex project lifecycles
The ability to digest multiple data inputs to analyze client health, adoption, and lifetime value to inform account strategy, drive renewals, and identify cross and upsell opportunities
Experience leading strategic business reviews with senior-level stakeholders
Prior experience in facilitating end-user training and enabling new technologies
Prior forecasting, account management/executive, renewal management and/or sales experience, or strong interest in developing these skills
Familiarity with Project Management and Collaboration Tools (i.e Confluence, Slack, Jira, etc.) Google G-suite and Microsoft Office
Willingness to travel up to 30 percent of the time; travel varies based on your assessment of client needs.
Travel will be primarily focused in your regional designation with occasional visits to the Kansas City HQ
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.