About this opportunity
Vensure Employer Solutions lists this Client Success Specialist HCM On Site opportunity in duluth, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
nAbout Us
nVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting
nPosition Summary
nOur platform is revolutionizing the way organizations perceive the HR function, and we are dedicated to simplifying HR and Payroll operations while delivering an exceptional client experience. As a Client Success Specialist , you will play a crucial role in enhancing client loyalty and fostering enduring relationships with Vensure HCM clients through proactive engagement and effective risk management. You will serve as the trusted business partner for your assigned clients, ensuring their overall satisfaction with our services.
nEssential Duties and Responsibilities
nnManage a portfolio of clients, executing strategies that enhance the client experience and drive overall satisfaction, measured by retention rates, NPS, and product adoption.
nOversee the entire lifecycle of client from post implementation to offboarding, ensuring, a seamless transition and continued satisfaction throughout their engagement with Vensure HCM.
nIllustrate business value by defining clear metrics and proof points for all customer engagements through regular Business Reviews.
nOnboard new accounts and users, providing frameworks for success, clearly articulating the value of Vensure, and driving adoption throughout the client’s lifecycle.
nOrchestrate client success by collaborating with internal teams to deliver value, resolve complex issues, and enhance internal processes.
nServe as an escalation point for clients, addressing concerns and ensuring timely resolution of issues to maintain high satisfaction levels.
nMonitor client health through key performance indicators, creating specific action plans for clients at risk, including regular check-ins and project management of escalated issues.
nRepresent the voice of the client by capturing feedback, sharing client stories, and reporting trends across the organization.
nPartner with the Sales organization to identify upsell opportunities and facilitate client expansion.
nSome domestic travel may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases, potential public transportation.
nRegular, on‑site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands‑on involvement in activities
n nMarginal Functions
nnBuild, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
nContribute to departmental projects, workflow enhancements, and continuous improvement efforts as assigned.
nAttend webinars and training to stay up to date on best practices related to the company and department.
nComplete projects and other duties as assigned by supervisor.
n nKnowledge, Skills, and Abilities
nnExcellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
nStrong time‑management skills, with the ability to prioritize effectively in a fast‑paced environment.
nIn-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
nDemonstrated ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
nAdvanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
nHighly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
nSound decision‑making abilities, including evaluating complex information and determining appropriate actions.
nMaintaining professionalism and composure while working with a variety of personalities and situations.
nA flexible, team-oriented self-starter who thrives in a startup environment.
nStrong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
nMust be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company
n nEducation & Experience
nnBachelors degree required or 2-5 years of experience in a consultative, multi-client account management role within HCM disciplines or a SaaS organization, or related experience required or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) preferred.
nExperience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
nUKG Ready experience required.
n nPhysical, Mental, & Communication Demands
nPhysical Demands:
nnSedentary Work: Occasionally involves sitting for extended periods, often at a desk or computer.
nManual Dexterity : Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
nMobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.
nVisual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
nLifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
nTravel: Occasional travel may be required for meetings, site visits, or leadership sessions.
n nMental Demands:
nnConcentration & Attention to Detail: Sustained focus is required to manage client inquiries accurately, update CRM records, and follow established processes.
nProblem Solving: Ability to assess client issues, analyze information, and apply appropriate solutions or escalate concerns as needed.
nDecision Making: Exercises sound judgment in prioritizing tasks and responding to client needs within defined guidelines.
nMultitasking: Manage multiple client interactions, tasks, and deadlines in a fast‑paced, queue‑based environment.
nAdaptability: Ability to adjust to changing priorities, product updates, and evolving business processes.
nStress Management: Maintain professionalism and effectiveness while handling client concerns, deadlines, and performance metrics.
n nCommunication Demands:
nnVerbal Communication: Frequent communication with clients, supervisors, and team members via phone, video meetings, and in person.
nWritten Communication: Regular preparation of clear, accurate, and professional written correspondence, including emails, CRM notes, and internal documentation.
nInterpersonal Skills: Ability to establish rapport, collaborate with cross‑functional teams, and deliver service‑oriented communication.
nActive Listening: Effectively listen to and understand client needs in order to respond appropriately and provide solutions.
nProfessional Presence: Communicate information clearly and respectfully with individuals from diverse backgrounds and varying levels of technical understanding.
nCultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
n nEnvironmental Conditions
nThis position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.
nThis position is eligible for the following benefits:
nnHealth Insurance : Medical, dental, and vision coverage
nRetirement Plan : 401(k) with company match
nPaid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
nOther Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
n
Worksite address
duluth, GA, 30155, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.