Client Success Specialist II

Job description

Join a team that values your ambition and empowers your growth

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

About the Role

Corient is seeking a Client Success Specialist II. The responsibilities will include:

Serve as the primary administrative point of contact for ingesting, organizing, and prioritizing client requests

Coordinate effectively between clients, advisors, and internal support teams to execute and track all client deliverables

Maintain consistent, professional communication with clients, addressing day-to-day needs with responsiveness and attention to detail

Perform a wide range of administrative functions, including documentation processing, account maintenance, and workflow coordination

Utilize strong organizational skills to manage multiple client requests, deadlines, and follow-ups with accuracy and efficiency

Schedule and coordinate meetings between clients and advisory teams, managing calendars and logistics

Enter, monitor, and update client and advisor requests within Salesforce, ensuring accurate tracking and timely completion

Retrieve, organize, and distribute client documents such as statements, tax forms, and reports in a secure and timely manner

Generate and organize portfolio reports to support client communications and advisory decision-making

Support data entry and maintenance for client prospecting and pipeline management

Complete required paperwork and assist with opening and maintaining client accounts

Contribute to a collaborative team environment, partnering with colleagues to improve processes and deliver seamless client service

Qualifications & Requirements Bachelor's degree from an accredited institution or equivalent experience

3-5 years of relevant experience in client service, administrative support, or operations

Demonstrated strong administrative capabilities and organizational proficiency in managing workflows and documentation

Experience with Salesforce, portfolio accounting systems, DocuSign, and Microsoft Office Suite (or ability to learn quickly)

Proven ability to handle multiple priorities while maintaining accuracy and attention to detail

Excellent verbal, written, and interpersonal communication skills

Strong client service orientation with the ability to anticipate needs and follow through effectively

Ability to work both independently and collaboratively within a team environment

High level of professionalism, discretion, and confidentiality in handling sensitive client information

Core Competencies Administrative Excellence

Organizational & Time Management Skills

Team Collaboration

Service Orientation

Communication

Responsiveness

Attention to Detail

Ownership & Follow-Through

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Physical Requirements This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

This position may require the ability to lift up to 15 pounds.

This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements Must be 18 years of age or older.

Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.

Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Must be willing to execute Corient's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

Our dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through: 401(k) Plan with Employer Matching

Four Medical Plan options that is generously subsidized by Corient

Employer paid Dental, Vision & Life and AD&D Insurance

Employer paid Short-term & Long-term Disability

Paid Maternity & Parental Leave

Flexible Spending Accounts & Health Savings Accounts

Dependent Care FSA

Commuter & Transit FSA

Corporate Discount Program - Perkspot

Training Reimbursement

Paid Professional Designations

Giving back to the community - Volunteer days

Corient is the world's largest multi-family office and non-bank wealth manager focused on serving ultra-high- and high-net-worth clients. As the industry's only global professional services partnership, we combine the personal service and objectivity of a boutique with the scale and resources of a global institution. Our partnership model fosters collaboration over competition, bringing together the collective expertise of Corient to each relationship to deliver a transparent, client-first experience. As a fully integrated global firm, we deliver comprehensive solutions across investment management, wealth strategy and family office services to help clients simplify their lives, manage their wealth and establish lasting legacies.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.

We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.