About this opportunity
Horizontal Talent lists this Client Support Center opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a collaborative Client Support Center team where you’ll help deliver timely, accurate support across multiple systems and channels. This remote role is ideal for someone who enjoys solving problems, adapting quickly, and creating a positive experience for every customer interaction.
Responsibilities
Respond to customer inquiries and support requests with professionalism, empathy, and efficiency
Navigate CRM, help desk, and live chat platforms to manage issues through resolution
Track, update, and resolve incidents and support tickets in an IT service management system
Use Microsoft Office tools to maintain records, generate reports, and support day-to-day operations
Communicate and collaborate with internal teams using tools such as Slack or Microsoft Teams
Juggle multiple systems and priorities while maintaining accuracy and strong service quality
Use data entry and spreadsheet tools to monitor inquiries, performance metrics, and support activity
Support remote troubleshooting efforts using available chat and support tools as needed
Skills
1-2 years of technical support experience
Ability to learn new systems and software quickly
Strong written and verbal communication skills
Experience working within CRM platforms such as Salesforce or Zendesk
Familiarity with ITSM tools such as ServiceNow or similar platforms
Proficiency with Microsoft Word, Outlook, and Excel
Ability to multitask across several tools and requests in a fast-paced environment
Collaborative mindset with an adaptable and empathetic approach
Preferred Skills
Experience supporting customers through live chat or remote support tools
Knowledge of communication platforms such as Slack or Microsoft Teams
Experience using Excel or Google Sheets for reporting and tracking
Prior exposure to incident tracking and issue resolution workflows
Interest in technology and a willingness to stay current with new tools and systems
Horizontal is committed to fostering an inclusive workplace where diversity, equity, and belonging are valued and supported. We welcome applicants from all backgrounds and encourage individuals with different perspectives and experiences to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $35 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.