About this opportunity
Fairygodboss lists this Client Tech Support Consultant III (SAP Payroll) opportunity in alpharetta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ADP is hiring a Sr SAP HCM Payroll Consultant (Client Tech Support Consultant III).
Role Objectives
As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
Responsibilities
Analyze support issues logged in accordance with clients' SLA.
Prepare functional specifications and change control requests, including design and configuration details.
Provide consulting services to client base.
Perform Configuration and resolve client issues based on the ticketing system/CRM.
Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities.
Ensure client and support center documentation are maintained.
Deliver effective client communications and ticket management/resolution via CRM.
Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
Communicate effectively with ADP ancillary services.
Liaise with Service Delivery Coordinators / Account Management.
Attend client facing meetings as required.
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Performs other related duties as assigned.
Up to 10% client travel required.
Technical Skills Needed
Strong SAP Payroll/HR application experience with knowledge of:
Enterprise/Personnel Structure
SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
Postings to finance
Excellent understanding of US Payroll Processing Methodology
SAP HCM Integration with other products and Interfaces will be an added advantage
Qualifications Required
Bachelor's Degree or its equivalent in education and experience.
Must have 5+ years of proven hands‑on SAP Payroll configuration / consulting experience in the US and/or Canada.
SAP certification or equivalent SAP work experience.
PREFERRED QUALIFICATIONS
Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
Identify causes, relationships, implications and solutions.
Demonstrate knowledge and application of key methodologies employed by Application Support Team.
Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
Excellent verbal and written communication skills.
Client Focused.
Ability to Mentor and Guide other associates in area of expertise.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
#J-18808-Ljbffr
Worksite address
alpharetta, GA, 30239, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.