About this opportunity
Cynet Systems lists this Client Transition Specialist opportunity in wayne, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Overview:
Pay Range: $25.27hr - $30.27hr
Requirement/Must Have:
Bachelor's degree or equivalent experience.
2-5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
Knowledge of National and/or Subnational products and services and/or pharmaceutical reports.
Strong communication, organization, follow-up, and problem-solving skills.
Ability to manage multiple priorities and deadlines.
Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
High learning agility.
Responsibilities: Support client transition activities related to data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
Monitor transition milestones and track open items through completion.
Investigate and resolve routine client inquiries and first-line service issues.
Escalate complex items to appropriate support teams and monitor follow-up through closure.
Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
Coordinate activities needed to support successful client transition execution.
Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
Provide practical updates regarding transition status, open items, and next steps.
Identify opportunities to improve transition processes and enhance client experience.
Document repeatable steps, status updates, and lessons learned to support future transitions.
Nice to Have: Experience supporting pharmaceutical, biotech, or healthcare clients.
Ability to work effectively in a cross-functional and matrixed environment.
Worksite address
wayne, PA, 19087, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.