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Job description
Medical ReceptionistService excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.Care for each person as he/she would like to be cared for by:Putting the patient first at every opportunityListening to understand each patientShowing concern for each patientActing individually and with others to meet each patient's needsCheck in patients in an accurate and professional mannerIdentify and accurately collect co-pays or appropriate feesUse computer-based system to verify patient informationUnderstand and communicate benefit changes to members, or refer to appropriate resourceCommunicate wait times in a diplomatic mannerDirect patients to the appropriate care areaPrepare reconciliation reportProvide patients with appropriate forms, questionnaires, etc.Schedule appointments in an accurate and timely manner according to Advanced Access principlesMaintain knowledge of appointment scheduling practicesMaintain knowledge of appointment scheduling policies and proceduresComplete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessaryVerify insurance eligibility, if necessaryRegister patients in an accurate, efficient, and timely mannerIdentify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.Provide patient with information required to schedule specialty appointmentsFacilitate timely and accurate flow of communication within the clinicAnswer telephone and respond appropriately to the callerTake and relay messages requiring follow-up to appropriate individualsPrepare records and materials for new patient appointmentsAssist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.Perform other duties as assigned
Worksite address
minneapolis, MN, 55438, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.