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Job description
This position will oversee the following clinics and services lines:
Primary Care
Behavioral Health
Specialty Services
Tahoe City Primary Care
Truckee ENT/Plastics
Cardiology
Infections Disease
Bargaining Unit : Non Represented - Director
Rate of Pay : $168,646 annually + DOE
Summary
Responsible for the operational leadership, performance, and integration of Clinic Services across ambulatory clinics and programs. Ensures effective execution of organizational strategy through standardized operations, strong financial stewardship, regulatory compliance, and high-quality patient care and service. Partners with medical directors and executive leadership to implement service line priorities, optimize performance, and achieve organizational goals.
Essential Duties and Responsibilities
Operational Leadership & Execution
Provides leadership and oversight of day-to-day clinic operations across multiple locations and service lines.
Partners with service line Medical Directors in a Dyadic collaborative to assist in development of service line strategy.
Translates organizational and service line strategies into actionable operational plans.
Ensures consistent implementation of standardized clinical and operational workflows.
Leads operational improvement initiatives to enhance efficiency, access, and patient flow.
Oversees clinic integrations, transitions, and practice optimization.
Oversees staffing models and resource allocation in alignment with patient demand and budget targets. Directs clinic leadership in recruitment, onboarding, and retention efforts.
Provides guidance and escalation support for employee relations, performance management, and corrective actions.
Ensures adherence to scheduling, timekeeping, and labor management standards.
Promotes a culture aligned with organizational values and Just Culture principles.
Performance Management & Accountability
Establishes and monitors key performance indicators (KPIs) across access, quality, finance, and patient experience.
Holds clinic leadership accountable for achieving performance targets.
Uses data to identify performance gaps and implement corrective actions.
Drives a culture of continuous improvement and operational discipline.
Develops and manages clinic operating budgets in partnership with finance.
Monitors productivity, staffing ratios, and expenses to ensure financial targets are met.
Identifies and implements opportunities to improve efficiency and financial performance.
Oversees front-end revenue cycle operations (e.g., scheduling, registration) in collaboration with centralized functions.
Quality, Compliance & Risk Management Ensures clinic operations comply with regulatory requirements and organizational policies.
Maintains survey readiness and supports accreditation activities.
Leads implementation of policies, procedures, and clinical standards.
Partners with quality and risk teams to support patient safety and performance improvement initiatives.
Patient Experience & Relations
Promotes a culture of service excellence and patient-centered care.
Provides oversight and escalation support for patient concerns and service recovery.
Care Coordination & System Integration
Collaborates with providers and cross-functional teams to improve care coordination and access.
Supports integration of clinic operations within the broader health system.
Partners with IT and informatics to optimize workflows and effective use of the EMR.
Leadership & Stakeholder Engagement
Leads, coaches, and develops clinic managers and supervisors.
Serves as a key operational liaison between clinics, providers, and system leadership.
Participates in committees and initiatives as assigned, representing clinic operations.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
Carries out supervisory responsibility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
Minimum Education/Experience
Bachelor's Degree in a related field and 5 or more years relevant experience
Required Licenses/Certifications
Valid Driver's License in good standing
Upon hire
Other Experience/Qualifications
Required:
5+ years management experience in a hospital system or physician group based setting with multiple locations required.
Preferred
Masters' in a related field
Certificates in billing and/or coding
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
truckee, CA, 96161, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.