About this opportunity
Sunstone Therapies lists this Clinic Operations Coordinator opportunity in rockville, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Clinic Operations CoordinatorThe Clinic Operations Coordinator serves as the primary front-office representative for Sunstone Therapies, supporting patients throughout their experience while ensuring the smooth day-to-day operation of the practice. This role combines front office operations, patient coordination, scheduling support, insurance authorization coordination, billing liaison activities, and administrative quality support to help deliver an exceptional patient experience.The Clinic Operations Coordinator is often the first point of contact for patients and plays an essential role in creating a welcoming, organized, and efficient clinical environment. This position works closely with providers, clinical staff, billing partners, and administrative teams to coordinate information, support clinical workflows, and ensure operational excellence.This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping people, and takes pride in creating systems that support both patients and colleagues.Primary ResponsibilitiesPatient Experience & Front Office OperationsServe as the primary front-office representative for the clinic, greeting patients and visitors with professionalism and warmth.Manage front desk operations, including answering phones, responding to inquiries, processing mail and deliveries, and coordinating laboratory pickups and shipments.Support a positive patient experience by providing timely communication and coordinating administrative needs throughout the patient's care journey.Maintain an organized, welcoming, and professional clinic environment.Scheduling & Patient CoordinationProvide scheduling support and backup coverage using the practice management system.Coordinate patient appointments while maintaining scheduling accuracy and provider efficiency.Confirm required documentation, including treatment consents and other required forms, are completed and on file prior to treatment.Coordinate insurance authorization activities and assist patients with scheduling-related questions.Billing & Administrative OperationsServe as the primary liaison between the clinic and external billing partners.Coordinate the flow of information necessary to support accurate billing and reimbursement.Assist with insurance authorization coordination and documentation.Maintain accurate patient records and support administrative documentation processes.Clinic Operations & Quality SupportMonitor clinic and office supply inventory and coordinate purchasing and restocking.Support clinic readiness, including laundry, room organization, and coordination with hospital facilities as needed.Assist with quality assurance and quality control activities, audits, and documentation reviews.Perform data entry and maintain accurate operational records.Support continuous improvement efforts that enhance clinic operations and the patient experience.Required QualificationsEducationHigh school diploma or equivalent required. An associate's degree or additional coursework in healthcare administration, business, or a related field is preferred.ExperienceTwo or more years of experience in a healthcare practice, medical office, outpatient clinic, hospitality, or other customer-facing service environment.Experience supporting scheduling, patient coordination, or front office operations.Strong administrative and organizational skills with exceptional attention to detail.Skills & CompetenciesOutstanding customer service and interpersonal communication skillsAbility to manage multiple priorities while maintaining accuracyStrong organizational and time management skillsProfessional judgment and discretion when handling confidential informationProficiency with Microsoft Office and the ability to learn new healthcare software platformsA proactive, solutions-oriented mindset with a commitment to continuous improvementPreferred QualificationsExperience in healthcare, clinical research, medical office operations, hospitality, pharmacy, or medical assisting is preferred. Candidates with experience supporting patient scheduling, insurance authorization, revenue cycle coordination, or billing processes are especially encouraged to apply.The following qualifications are also a plus:Experience coordinating with external billing agencies or insurance payersProject coordination or process improvement experienceFamiliarity with quality assurance or quality control processesExperience working within regulated healthcare or clinical research environmentsExperience using electronic medical records (EMR/EHR) and scheduling softwarePhysical RequirementsA large percentage of the time is spent performing computer work. This role also requires occasional standing, walking throughout the clinic, lifting and carrying office or clinical supplies (up to approximately 25 pounds), and setting up meeting or training spaces. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Compensation & BenefitsSunstone Therapies offers a competitive salary commensurate with experience. The anticipated hiring range for this position is $55,000–$65,000 depending on qualifications and experience.Benefits include medical, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan.Salary$55,000 - $65,000 per year
Worksite address
rockville, MD, 20850, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.