About this opportunity
Triad Complete Healthcare lists this Clinic Operations & RHC Compliance Lead opportunity in ponca city, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Triad Complete Healthcare | Oklahoma Clinic Network
Department: Operations / MSO Administration
Employment Type: Full-Time, Exempt Hybrid Remote/ in-office
Travel: 50-75%, regular travel to all clinic locations, including some overnight trips
Locations Covered: Ponca City, Stillwater, Stroud, Shawnee, Ardmore, Stigler, Poteau
Core Systems: AthenaHealth, Weave Phone System, Microsoft 365, Anthropic Claude AI
Position Overview
The Clinic Operations & RHC Compliance Lead spends most of the week out at our clinics, not behind a desk. This role bridges MSO leadership and the clinic floor, keeps procedures consistent from one location to the next, champions the patient experience at every visit, and carries Triad's Rural Health Clinic (RHC) work from certification through ongoing compliance.
Key Responsibilities
Clinic Visits & Field Operations
Visit every clinic on a regular rotation, working the floor to observe front desk workflow, patient flow, and how staff use Weave and Athena day to day
Serve as the on-site point of contact for clinic managers when something needs an answer from the MSO side, staffing, equipment, vendor, or policy
Coach staff in person and follow corrective actions through to close using a standardized site-visit process
MSO and Clinic Coordination
Serve as the primary liaison between clinic teams and centralized MSO functions: HR, payroll, billing, compliance, and vendor management
Identify where corporate policy breaks down at the clinic level and correct the underlying process, not just the paperwork
Standardize procedures across all locations so patients and staff receive a consistent experience at every clinic
Patient Experience
Uphold patient experience as a standing priority on every visit: wait times, front-desk communication, and timely resolution of patient requests
Monitor patient feedback, including reviews, phone and portal contacts, and complaints, for recurring issues and translate them into fixes at the location level
Coach clinic staff on patient communication standards alongside operational and compliance training
Rural Health Clinic (RHC) Compliance
Lead new RHC certification for eligible locations, from site assessment through the HRSA/CMS application and state licensure survey
Maintain compliance at already-certified sites: scope of service, staffing ratios, CLIA-waived lab requirements, and the Annual Program Evaluation
Maintain an RHC compliance calendar and an audit-ready binder for every site
Qualifications
Education & Experience
Bachelor's degree in healthcare administration, business, nursing, or a related field, or equivalent experience
3+ years in healthcare operations or MSO administration, including at least 2 years working with Rural Health Clinics, FQHCs, or a comparable compliance framework
Skills & Expertise
Multi-site healthcare operations: experience managing operations across multiple clinic or facility locations. MSO, FQHC, or RHC network experience preferred
RHC / regulatory knowledge: working knowledge of RHC Conditions for Certification (42 CFR 491) and the certification process. Direct RHC experience is a strong plus
EMR and phone systems: proficiency with Athena and Weave, or comparable EMR and clinic communication platforms
Compliance and audit readiness: experience maintaining survey-ready documentation for HIPAA, OSHA, CLIA-waived labs, and state clinic licensure
Process standardization and training: able to turn inconsistent site practices into one standard and train staff on it in person
Relationship management: trusted equally by corporate leadership and clinic-level staff
Travel readiness: valid driver's license and reliable transportation; able to travel 50-75% across Oklahoma, including occasional overnight travel
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Worksite address
ponca city, OK, 74602, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.