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Job description
Patient Account RepresentativeProfessional RequirementsAdheres to dress code, appearance is neat and cleanCompletes annual organization-required and/or job-required educational requirementsMaintains regulatory requirementsWears identification while on dutyAttends staff meetings and/or reads all meeting minutesReports to work on time and as scheduled, completes work within the designated timeMaintains employee/patient confidentialityRepresents the organization in a positive and professional mannerParticipates in the department's performance improvement activitiesDemonstrates the mission, ethics, and goals of the organization as well as the departmental Scope of ServiceCommunication with patients, guests, family, and staff is courteous, respectful, and helpfulMaintains a clean, safe, and accident-free environmentPatient Account Representative DutiesGreet patient and visitors in a courteous, professional and helpful manner.Answer multi-line phone calls, respond to inquiries, and direct calls to appropriate staff.Schedule and confirm patient appointmentsPerform patient check-in and check-out procedures, ensuring all forms and documentation are completeVerify insurance coverage and obtain necessary pre-authorizations or referralsCollect co-pays, process payments and balance daily transactionsMaintain patient records and ensure privacy and confidentiality in compliance with HIPAAManage waiting room and keep the reception area clean and organizedAssist with clerical duties such as scanning, faxing, filing, and mailing as neededCoordinate with clinical staff to ensure smooth patient flowCommunicate appointment delays or scheduling updates to patientsDocuments and communicates areas of concern to supervisor.Essential Job FunctionsThe Patient Account Representative has frequent contact with the public and often handles sensitive information and will maintain the confidentiality of all patient-hospital or physician-related information.Coordinates patient care along with his/her team leader throughout the shift.Handles all requests with a positive attitude at the time the request is made. Cooperates with team members in a constructive and supportive manner. Demonstrates ethical conduct and practices in carrying out delegated duties within the scope of practice.Has a strong knowledge base of the scope of practice, and demonstrates the ability to function within the scope of practice.Participates in safety, disaster, and fire protection programs.Follows normal chain of command.Covers for absentee staff as appropriate.Performs other relevant duties as assigned.The above job summary and essential job functions are intended to describe the nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel for this job classification.Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of . vacation hours per hour worked. Accrued sick leave at an accrual of.04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.Wage range $ 19.28 hr. - $28.64 hr. – DOE
Worksite address
omak, WA, 98841, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.