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Job description
Job SummaryThe Clinic & Quality Manager is responsible for overseeing daily clinic operations, clinical support services, and quality improvement initiatives to ensure efficient, compliant, and patient-centered care delivery. This role supervises clinic support staff, manages workflows and systems, and leads quality assurance and regulatory compliance efforts.Full-time position @ 37.5 HoursExcellent company benefits!
Responsibilities
Key Responsibilities
Oversee daily clinic operations, including patient scheduling, intake, and workflow optimization
Supervise staff, including recruitment, onboarding, training, performance evaluations, and ongoing development
Coordinate staff trainings, meetings, and maintain clinic training materials
Manage clinic supplies, equipment, and ensure proper maintenance and functionality
Oversee and optimize use of electronic health record systems (eClinicalWorks), including access, updates, and issue resolution
Define and oversee projects to support program goals, including EHR enhancements, QI activities, risk management, Meaningful Use, and HEDIS
Partner with internal departments, external partners, and consultants to develop and implement project plans aligned with clinical and operational goals
Lead quality assurance and quality improvement activities, including data collection, analysis, and performance monitoring
Facilitate Quality Improvement and Quality Assurance (QI/QA) Committee meetings
Monitor and analyze clinic performance metrics, including patient access, no-show rates, productivity, and patient satisfaction
Compile statistical data and prepare reports, including UDS measures and QI/QA findings
Ensure compliance with all regulatory and licensing requirements; monitor changes and communicate updates to appropriate staff; lead or coordinate clinical audits and support site visits (e.g., HRSA)
Maintain and update clinic policies, procedures, and operational protocols
Ensure infection control and safety standards are implemented and maintained
Generate reports and provide data analysis to leadership, quality committees, and board reporting
Review patient concerns and grievances to ensure timely and appropriate resolution
Coordinate emergency preparedness activities, drills, and compliance requirements
Comply with the organization’s Code of Conduct, policies, procedures, and internal controls
Other duties and special projects as assigned
Requirements
Required Qualifications
Current CPR/BLS certification
Minimum 3+ years of related experience in clinic or healthcare operations
Strong knowledge of healthcare regulations, compliance, and quality improvement practices
Experience with EHR systems
Excellent leadership, communication, and organizational skills
Strong analytical, problem-solving, and decision-making abilities
Proficiency in Microsoft Office and data reporting tools
Commitment to maintain strict confidentiality and appropriately work with sensitive information and documents.
Commitment to the mission and values of Davis Street
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Worksite address
san leandro, CA, 94579, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.