Clinical Advocate (Plymouth, MN)

Job description

Clinical Advocate (Plymouth, MN)

nThe Clinical Advocate in the RespirTech business serves as a key liaison between internal operations, healthcare teams, and field sales, ensuring seamless coordination, exceptional customer support, and efficient order processing. This role combines operational expertise with clinical documentation review responsibilities to support reimbursement, verify medical necessity, and ensure compliance with payer requirements and regulatory standards.

nYour role:

nnnServe as the primary liaison between Operations, Healthcare Teams, and Sales, ensuring seamless communication, exceptional customer support, and timely resolution of order-related questions and issues.

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nnSupport end-to-end order processing by obtaining required documentation, providing order status updates, and delivering pipeline reporting and analytics to the field sales team.

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nnReview medical records and clinical documentation to assess medical necessity and support reimbursement eligibility in accordance with payer requirements.

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nnPartner with healthcare providers and internal teams to secure accurate documentation needed for order fulfillment, coverage determination, and payment source procurement.

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nnMaintain compliance with all applicable policies, regulations, and quality standards, including HIPAA, ACHC, contractual obligations, and standard operating procedures.

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n nYou're the right fit if:

nnnYou’ve acquired 2+ years of experience in Sales Operations, Administrative Support or equivalent, preferably in healthcare, health insurance, and/or durable medical equipment, with Vocational Education OR no prior experience with Bachelor's Degree.

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nnYour skills include:

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nnAbility to read, interpret and review medical records.

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nnStrong attention to detail, as well as strong analytical and problem-solving skills.

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nnDemonstrated superior customer service skills.

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nnAbility to organize and prioritize workload.

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nnComfortable working across multiple applications and screens simultaneously to support efficient decision-making and productivity.

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nnAbility to work independently and as part of a team

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nnStrong knowledge of Microsoft Office products- Outlook, Word and Excel.

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nnKeyboard proficiency required.

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nnYou have a High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Sales, Marketing or an equivalent 6+ years of above related experience.

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nnYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

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nnYou have excellent communication skills, both verbal and written; strong writing ability with proper grammar and punctuation.

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n nHow we work together

nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

nThis is an office role.

nAbout Philips

nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

nnnLearn more about our business.

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nnDiscover our rich and exciting history.

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nnLearn more about our purpose.

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nnLearn more about our culture.

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n nPhilips Transparency Details

nThe pay range for this position in Plymouth, MN is $26.00-$40.00 per hour.

nThe actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

nIn addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

nAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

nAdditional Information

nUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

nCompany relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN.

n#LI-PH1

n#RespirTech

nIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

nAs an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

nEqual Employment and Opportunity Employer/Disabled/Veteran

Worksite address

minneapolis, MN, 55400, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.