About this opportunity
Relief Mental Health lists this Clinical Assistant opportunity in rockford, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Clinical AssistantRelief Mental Health was founded in February of 2020. Within these 6 years, we have expanded to 12 new offices across Illinois, Wisconsin, New Jersey, and now Colorado! We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.Position SummaryThe Clinical Assistant provides both clinical and administrative support to ensure efficient clinic operations and high-quality patient care. This role assists providers with patient care tasks, administers and monitors Transcranial Magnetic Stimulation (TMS) treatments, supports Spravato® treatment services, and helps maintain accurate patient records and operational workflows. The position requires strong interpersonal skills, attention to detail, and the ability to maintain professionalism and empathy while working in a fast-paced behavioral health environment.Key ResponsibilitiesPatient Experience & Front Desk SupportDeliver a high level of professionalism, empathy, and compassionate support to patients, families, and colleaguesGreet and assist patients and visitors upon arrival to the clinicServe as a point of contact for patients by responding to phone calls, voicemails, emails, and in-person inquiriesReview patient paperwork for completion and accuracy and assist patients with required forms when needed.Field patient questions and direct concerns to the appropriate provider or staff memberSchedule patient appointments and coordinate follow-up careMaintain cleanliness and organization of the office, treatment areas, and equipmentPrepare and maintain examination and treatment rooms for patient visitsAssist with inventory management, including ordering and documenting medical and office suppliesClinical SupportCollaborate with providers, clinic leadership, and administrative staff to support patient care and clinic operationsObtain and document patient medical histories, vital signs, and relevant clinical information while maintaining strict confidentialityAssist providers with patient care tasks including, but not limited to: collecting vital signs, performing point-of-care testing (urine drug screens and pregnancy tests), and administering and scoring patient assessmentsAdministering behavioral health assessments, such as C-SSRS, PHQ9, etc.), as indicated, and documenting findings for provider review and clinical interpretationSupport the administration and monitoring of Spravato (esketamine)Ensure treatment rooms are properly prepared and stocked for patient visitsAccurately set up, administer, and monitor Transcranial Magnetic Stimulation (TMS) treatments according to provider protocolsMonitor patients during treatment sessions and report any concerns or adverse effects to the providerDocument treatment protocols, session notes, and patient responses in the Electronic Health Record (EHR)Serve as a liaison between the TMS Manager, TMS provider, patients, and clinic leadership to ensure coordination of careFollow all TMS and Spravato protocols and procedures to ensure consistency, safety, and treatment effectiveness across clinicsAdministrative SupportEnter and maintain patient demographics, treatment protocols, clinical documentation, and appointment information in the Electronic Health Record (EHR)Ensures all required Spravato documentation is accurately collected, completed, and maintained in compliance with REMS requirements and clinic protocols, including consent forms and other necessary patient paperworkAssist with billing-related tasks including patient payments, insurance verification, and medication prior authorizations when neededMaintain accurate and organized patient medical recordsAssist providers with pharmacy communications related to prescription questions or issuesPerform general administrative tasks such as faxing, scanning, uploading, and shredding documentationFollow all company policies, clinical protocols, and operational procedures to ensure consistent care and efficient clinic operationsMaintain compliance with all healthcare regulations, including HIPAA and patient confidentiality standardsAssist with additional tasks or projects as delegated by the TMS Manager, Clinic Manager, Provider, or Regional Director of OperationsEnsure accurate documentation and adherence to treatment and operational guidelinesRequired SkillsAbility to maintain flexibility for all work shifts. The (3) primary clinic shifts include close variations of the following: Morning: 7:30am-3:30pm, Midday: 10:00am-6:00pm, and Afternoon: 2:30pm-8:00pm. Final schedules are strictly based on patient scheduling needsProficiency with Google Workspace (Docs, Sheets, Drive, etc.)Strong interpersonal, organizational, and customer service skillsExcellent written and verbal communication skillsStrong attention to detail and problem-solving abilitiesKnowledge of healthcare regulations and confidentiality protocols, including HIPAAAbility to maintain professionalism and confidentiality in all interactionsAbility to work independently and collaboratively in a fast-paced healthcare environmentQualificationsHigh School Diploma or equivalent requiredBachelor's Degree, or equivalent work experience requiredPrevious healthcare experience required (behavioral health experience strongly preferred)Ability to learn and maintain Electronic Health Record (EHR) systemsValid CPR/AED certification or ability to obtain during the training periodAbility to obtain TMS administration certification through the BrainsWay TMS system within one month of employment (training provided)Physical DemandsAbility to lift, push, and pull up to 20 pounds when assisting patients or moving equipmentAbility to sit or stand for extended periods during work shiftsAbility to move throughout the clinic environment as needed
Worksite address
rockford, IL, 61107, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.