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Job description
Clinical Care Partner
The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply.
The schedule for this position is weekdays Monday-Friday 8-5pm. Training will be in office (Charlotte NC); once trained will work a hybrid schedule.
Responsibilities
Assess client needs and link them to providers or community resources
Establish and maintain relationships with prospective and existing clients and providers
Communicate via phone, video conferencing, and email
Provide excellent customer service including follow-up
Maintain case notes
Comply with procedures to ensure confidentiality and security (e.g., HIPAA)
Qualifications
Requirements
Master's or doctorate degree
3+ years' post-masters experience in a mental health field
Clinical licensure in the state of North Carolina (associate-level will be considered)
Preferences
EAP experience and CEAP credential
Comfortable working with a team
Organized and able to multi-task and manage well under stressful situations
Customer service experience including phone-based
Working knowledge of Microsoft Office and ability to learn EAP software
About MYgroup
MYgroup is a full-service human capital consulting firm that enables organizations to thrive. Since 1987, we have developed and provided a holistic range of services to a wide range of clients, including Fortune 500s, smaller regional enterprises, and public sector entities. Through our employee assistance programs (EAP) and consulting practice, we deliver a realistic, practical, proven approach to improving three key metrics: retention, growth, and productivity. A Charlotte Business Journal Best Places to Work recipient, MYgroup's culture is healthy, supportive, and friendly. We work together for the well-being of our clients.
MYgroup is an equal-opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.