About this opportunity
Rayhealthcare lists this Clinical EHR Support Analyst (ESA) opportunity in richmond, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
The Electronic Systems Analyst (ESA) is responsible for the support, maintenance, optimization, education, and operational oversight of the Electronic Health Record (EHR) system, including collaboration with departmental Super Users across the organization. This role serves as the primary liaison between clinical staff, operational leaders, Information Technology (IT), and EHR vendors such as Epic Systems to ensure safe, efficient, and effective use of the EHR.
The ESA supports system workflows, issue resolution, user access, reporting, education, upgrades, downtime readiness, and process improvement initiatives while maintaining the Super User program and EHR chain of command.
This role is essential to maintaining patient safety, regulatory compliance, and workflow efficiency in a rural healthcare environment.
Key Responsibilities
EHR System Support
Provide frontline support for EHR workflows and operational issues when super users are unable to assist
Troubleshoot documentation, orders, medication administration, scheduling, registration, and charge capture issues when super users are unable to assist
Assist departments with workflow optimization and process improvement
Establish and maintain an educational and communication process for EHR downtime and updates
Initiate ticket to EHR vendor and support issues regarding the building, maintaining, and updates on: Order sets
Documentation templates
Smart phrases
Forms
Clinical decision support tools
Reporting dashboards
Manage user access, permissions, and security roles
Coordinate EHR upgrades, testing, validation, and go-live support
Maintain downtime and recovery procedures
Super User Program Oversight
Develop and maintain the facility’s Super User program
Identify and support department-specific Super Users
Provide initial and ongoing Super User training
Coordinate annual competency validation
Assist Super Users with issue escalation and workflow education
Facilitate Super User meetings and optimization discussions
Monitor Super User participation and engagement
Maintain Super User resource materials and education tools
Issue Escalation and Chain of Command
Serve as escalation point for unresolved EHR workflow issues
Maintain EHR issue tracking logs and help desk coordination
Collaborate with department managers and leadership on issue resolution
Escalate critical patient safety concerns immediately
Coordinate vendor support and high-level issue resolution
Support EHR governance and standardization efforts
Requirements
Education
Associate or Bachelor’s degree in Nursing, Health Information Management, Healthcare Administration, Information Technology, or related healthcare field
Experience
Minimum 3 years healthcare operations or clinical experience
Experience using hospital EHR systems
Preferred
Critical Access Hospital experience
Prior EHR analyst experience
Experience with Epic Systems or similar EHR platforms
Leadership of Super User experience
Knowledge, Skills, and Abilities
Strong understanding of hospital workflows
Excellent critical thinking and troubleshooting skills
Strong communication and interpersonal skills
Ability to educate and mentor staff
Knowledge of regulatory requirements and documentation standards
Strong project management and organizational skills
Ability to prioritize competing operational needs
Strong analytical and reporting skills
Ability to remain calm during high-pressure situations
Leadership skills for Super User program oversight
Able to communicate effectively in English, both verbally and in writing.
Strong written and verbal skills.
Physical Demands
For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
This is an on-site position. Remote candidates will not be considered.
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Worksite address
richmond, MO, 64085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.