Job description
This is a remote position.
Position Summary
The Clinical Implementation Specialist is responsible for providing external business clients with technical support with the implementation of their application software, software solutions, and hardware. The Clinical Implementation Specialist is also responsible for providing softwareconfiguration against defined user requirements and specifications.The Implementation Specialist works in partnership with the development team to ensure all application software and software solutions are implemented to meet businessclientand project expectations.
Essential Duties and Responsibilities
The essential duties and responsibilities of this position include, but are not limited to the following:
Work directly with clients as a clinical expert and an essential member of the project team
Apply clinical knowledge and expertise to guide clients in the necessary system clinical workflow to satisfy and possibly exceed current requirements
Use knowledge of clinical standards to recommend appropriate system set-up to clients
Apply technical and operational knowledge and expertise to perform software and integration testing of implemented software systems and solutions
Resolve identified issues requiring changes to implemented software applications and solutions
Develop scripts (test cases) for newly implemented software applications and solutions
Work closely with the development team in gathering and reviewing business client feedback and assist in writing user requirement documents
Work closely with engineering resources to define requirements for product changes
Contribute to the development of and tracking against project plans around project progress, milestones and targeted implementation date
Identify risks that could impact the business client’s stated business objectives and develop risk mitigation plans to manage the risk with the development and implementation teams
Ensure all business client communication and documentation is recorded in appropriate repositories to maintain product documentation
Test and troubleshoot final system implementations
Provide training and end-user support during and after the implementation process
Other duties and/or projects as assigned
Requirements
Minimum Qualifications
Certification in area of clinical expertise, such as LCSW, LMSW, LMHC, LPN, and others.
Bachelor’s degree that supports clinical expertise
5 years professional work experience in a behavioral healthcare environment, including in-depth experience using an EHR platform
Strong working knowledge of Information Technology, software solutions, and software management systems
Ability to travel up to 25% as needed
Preferred QualificationsMaster's degree in a Clinical Profession
Knowledge, Skills, and Abilities
Demonstrated ability to use effective and results-oriented problem solving and critical thinking skills; strong troubleshooting ability
Demonstrated ability to use strong analytical skills
Effective interpersonal and people skills
Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under
pressure
Ability to anticipate issues and risk and work proactively to develop alternatives to meet project goals and objectives
Strong and effective communication skills (verbal and written)
Pays very close attention to detail
Ability to work independently and within a team environment
Benefits
Fully Remote Workforce
As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.
Employee Recognition
Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.
Financial Incentives
Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.
Salary: $85,000 - $100,000
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.