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Job description
Responsibilities
Assist in the deployment of applications and their components.
Assists other clinical analysts in maintaining the project timelines in EHR deployments and other applications when occur.
Maintain a thorough knowledge of the business rules and organizational workflows that exist within the administrative and clinical areas.
Maintain a thorough understanding of assigned applications used in departmental areas.
Assists other clinical business analysts in implementing new updates, releases, and work with end-users in analyzing, and resolving issues during new implementations.
Assist in creating and implementing communication plans related to applications’ maintenance, changes and enhancements.
Assist in enterprise applications maintenance and enhancements.
Participate and maintain working relationship with different focus groups.
Participate in the evaluation, testing and implementation of future releases, monthly & quarterly updates. Assist in coordinating the upgrades to EHR, EHR components and non-EHR applications.
Collect and evaluate new requests related to enhancements of different applications, work closely with programmers, software architect, EHR architect and business analysts for acceptable outcome.
Create tickets, or work items based on analysis for development.
Test the new developments, and communicate testing results to technical and analyst teams before the changes are rolled out
Proactively reads, creates, maintains, follows application documentation.
Coordinate application trainings
Assist in the creation of training tools.
Assist the effort for training end users on updates and enhancements.
Assist in EHR training to support core application functionality.
Establish schedules and designate facility areas for training to occur.
Support business and other applications
Answer any tier 1 and tier 2 phone calls, emails or inquiries with proper support documentation.
Perform scheduled audits and ad hoc audits to monitor compliance.
Maintain and monitor applications, integrations and interfaces.
Assist in keeping application integrity and policies related to new enhancement changes.
Assist in the development of new documentation related to user support.
Other IT duties as deemed necessary should include but not be limited to the following.
Test and document compliance related to MIS policy and procedure.
Assist in system(s) evaluations with other IT staff.
Participate in IT team meetings and initiatives.
Participate in the strategic planning process for IT.
Participate on and chair committees deemed necessary to support standards and accreditations.
Assist in providing training when deemed necessary.
Participate in Orientation Training for IT.
Provide application training when deemed necessary.
Perform other duties as assigned by supervisor.
Administrative and other related duties as assigned
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as requested.
Completes assigned tasks in a timely manner.
Treats consumers with dignity and respect.
Works in a cooperative manner with other AltaPointe employees.
Qualifications
Bachelor’s degree in Business, IT, Nursing or equivalent healthcare degree. 1-3 years’ (4-7 years for Analysts – II) experience in healthcare applications is preferred; working knowledge of Microsoft Office and reporting tools, i.e. Crystal; task-oriented, good communication, analytical, problem-solving, and organizational skills.
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Worksite address
mobile, AL, 36624, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.