About this opportunity
Zealthy, Inc. lists this Clinical Operations Associate opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Us:
At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world’s largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.
Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.
We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won’t just shape the future of healthcare—you’ll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we’re creating.
If you are not prepared to fully commit to your role and contribute to the goal of creating the world’s largest and highest quality telemedicine company by working in-person four days a week, please refrain from applying.
Join us and help redefine the future of healthcare.
The Role:
We are seeking a Clinical Operations Associate to support Zealthy’s fast-growing clinical team. This role will focus on overseeing the performance of a large network of care coordinators and ensuring smooth operational execution across internal tools and partner systems.
What You'll Do:
Oversee day-to-day workflows across a network of ~150 coordinators
Manage performance and accountability across contractor teams, ensuring clinical operations tasks are completed accurately and on time
Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) as well as external systems like ZenDesk
Design, document, and implement scalable workflows and SOPs that improve efficiency and quality
Audit outdated SOPs and introduce process improvements or new protocols where needed
Collaborate with pharmacy partners to ensure fulfillment and care coordination run smoothly
Track key performance and operational metrics to identify bottlenecks and solve issues in real time
Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives
Lead ad-hoc projects from planning through execution
Serve as a critical support resource during rapid operational scale-ups
Qualifications:
2+ years of experience in healthcare operations, clinical delivery, or workflow management
Proven ability to manage large-scale teams or high-volume systems with speed and accuracy
Strong familiarity with tools like ZenDesk and healthcare-specific ticketing or portal systems
Excellent communication, documentation, and organizational skills
Process-oriented mindset with a knack for spotting inefficiencies and implementing solutions
Comfort operating in a fast-paced, high-growth environment
A self-starter attitude with the ability to take ownership of projects from start to finish
Benefits:
Time Off : Paid vacation and sick leave, increasing with tenure. Flexible time off handled case-by-case.
Holidays : Paid for major US holidays.
Equity & Reviews : Equity ownership with regular performance reviews that can impact salary and/or equity.
Health : Medical coverage provided. Other benefits to be revisited with plan renewal.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.