About this opportunity
Straumann Group lists this Clinical Sales Support, Mid-Atlantic opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting.
Position Summary
The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting. This position is field-based and may require significant travel (up to 70%) depending on territory needs.
Job Responsibilities
Clinical Education & SupportProvide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a TM.
Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
Account & Practice Integration SupportWork with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
Routinely co-travel with Territory Managers to provide coaching and support to clinical teams.
Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
Identify opportunities to increase share of wallet and expand product usage.
Communication, Reporting & Best PracticesProvide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
Share best practices for product usage, practice integration, and clinical workflows.
Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
Represent Straumann Group at the DSO's annual conference.
Collaboration & Cross-Functional EngagementDiscuss treatment plans and restorative options with doctors to support optimal outcomes.
Work collaboratively with Marketing on training materials, presentations, and educational content.
Other duties as assigned.
The responsibilities listed herein are not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change without notice.
Work Environment
Field-based role requiring frequent travel (up to ~70%).
Work involves supporting multiple partners, clinics, and stakeholders.
General physical demands of clinical/training environments; no unusual requirements
Minimum Qualifications
RDH, CDT or Dental Assistant certification accepted.
5+ years of clinical experience in a dental environment; dental implant experience strongly preferred.
Preferred Qualifications
Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field preferred.
Dental laboratory experience or CDT accreditation is beneficial.
Experience in treatment planning and case planning.
Experience in DSOs or high-volume implant practices.
Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
Strong interpersonal, verbal, and written communication skills.
Ability to work independently, manage multiple priorities, and perform under deadline pressure.
Strong organizational and planning skills with high attention to detail.
Demonstrated ability to educate group audiences and individuals effectively.
Ability to work with diverse customer groups - clinical and non-clinical.
Strategic thinking and strong business acumen.
Proficiency in Microsoft Office Suite.
Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows.
Salary: $90,000-100,000 /Annually.
The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.
Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.
Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
A 401(K) plan to help you plan for your future with an employer match
Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium
Generous PTO allowance - plenty of time to recharge those batteries!
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.