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Job description
Patient Scheduling CoordinatorThis position is responsible for all aspects of established patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician's assistants, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patientsObtains detailed clinical information face-to-face, by telephone or electronicallyMay provide basic information regarding the need for insurance referral(s)Provides general disease or program-specific information to callers/patients within the scope of knowledge and authorityPerforms independent patient and outside provider call triaging and assists in directing patient flowServes as a liaison between patient/family/providerResolves issues directly or ensures appropriate management of call by othersRecognizes emergencies and appropriately responses using standard operating procedures and critical thinking skillsMay be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trialsCarries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properlyRequires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinatedParticipates in training for new hiresPrepares, open, and close provider schedules and handles daily schedule changesConduct slide submission as neededOther duties and responsibilities as assignedKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Ability to multi-task and function as an integral member of the teamExcellent verbal and written communication skills requiredExcellent computer, customer service, problem solving, and organizational skills requiredMINIMUM JOB QUALIFICATIONS:The position strongly prefers a bachelor's degree in health administration or a related field, along with up to 1 year of experience in healthcare or customer service.SUPERVISORY RESPONSIBILITIES: NonePATIENT CONTACT:Yes, interacts with the adult patient population.At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
Worksite address
boston, MA, 02215, US
Who can apply
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