About this opportunity
Moximed lists this Clinical Specialist - Medical Device opportunity in fort myers, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Moximed is a privately held medical device company based in Fremont, CA. Our dedicated team is engaged in the development, manufacture, and marketing of a unique, patient centric, surgical treatment for knee osteoarthritis (the MISHA Knee System), the first of its kind implantable shock absorber(ISA) for patients with medial knee osteoarthritis (OA).
We have created a culture that reflects our responsibility to our patients and the opportunity for our team to thrive. With a unique culture of entrepreneurship, enthusiasm, and resilience we organize around goal focused teamwork and transparent accountability to achieve our successes.
We are currently seeking a dynamic Clinical Specialist to join our growing organization.
*CANDIDATE MUST RESIDE IN DENVER, MINNEAPOLIS OR CHICAGO
YOUR PURPOSE
Front line customer relationship and training position with anticipated responsibilities that include being an expert source for product and HCP-related support to the MISHA Knee System, an implantable shock absorber (ISA) for patients with medial knee osteoarthritis (OA). You’ll provide clinical support to all end-users (including physicians, nurses, and technicians), offer guidance and assistance during surgical procedures, and resolve technical product and service issues as needed. In addition, you’ll provide customer education and ongoing in- services, such as assisting surgeons in pre-operative implant planning. We’ll count on your attention to detail to ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries, and that all inventory is accounted for. In addition to the trusting partnerships, you’ll build with surgeons and hospital staff, you’ll also work collaboratively with internal sales and marketing colleagues, helping them grow product utilization and increase volume with current and potential customers. This will include contributing to the development of sales training content based on field learnings, the collection of business intelligence for input into Marketing’s key growth areas and collaborating with Product Marketing and Professional Education to identify healthcare provider needs for the safe and effective use of medical equipment.
The Clinical Specialist will possess an entrepreneurial approach to obtaining positive outcomes in all aspects of the role and overall Company goals.
WHAT YOU WILL DO
Work in tandem with sales staff to engage with surgeon KOLs and key decision makers at target centers
Be capable of assertively and credibly managing product objections and misconceptions using clinical data and product knowledge
Coordinate use of extended Moximed resources to optimize product utilization and patient care
Fully understand the MISHA Knee Implant, instruments, and surgical technique with sufficient depth to address any possible questions and concerns customers may have
Become proficient in the surgical technique, including anatomical landmarks, soft tissue management, procedure steps and “tips and tricks” from experienced users such that you can train new users and provide intraoperative support
Fully understand patient selection criteria to assist in the continued education of surgeons and physicians’ assistants in the identification and selection of patients
Lead cadaveric training courses for surgeon and staff as needed
Responsible for supporting all sales activities including but not limited to training, product usage documentation, PO collection, managing inventory and equipment provided for case coverage, SFDC management
Including: Timely transactions when product is used, sold, or transferred; maintaining a required level of cycle count accuracy; executing product retrievals as instructed
Respond promptly and appropriately to technical inquiries by customers, patients, and colleagues
Maintains a working knowledge of competitive products
Educates and trains physicians, hospital personnel, and office staff on technical matters relating to Company products and therapies – this is achieved by coordinating:
One-on-one teaching sessions, formal in-service education programs, seminars and/or outside symposia
Provides ongoing clinical and technical support and acts as a resource for physicians and support staff on matters relating to our products and therapies through in-service programs, one-on-one sessions, and phone support
Assist the departments and customers on any complaints, i.e.: information gathering, observations, documentation, follow-up
Complies with required event reporting and documentation following Company’s procedures
THE SUCCESSFUL CANDIDATE WILL
Be a relationship builder. Thoughtful product expert who creates genuine, trusting relationships with surgeons, hospital staff, internal team members, and potential new customers
Be a team player. Collaborative partner who is excited to give it their all working side-by-side with surgeons and their support staff in the operating room as well as with their Moximed internal team members
Be a detail-oriented thinker. An individual with keen attention to detail who will recognize that even the smallest aspect can make a big impact
Be a problem solver. Leader who anticipates challenges and will quickly resolve problems as they arise, even in the face of ambiguity or uncertainty
Be a customer-focused specialist. Individual who will make decisions thinking first of our customers and our business
Be a go-getter. Achiever who will stop at nothing to make MISHA a standard of care
Have demonstrable continued training and growth on technical and product knowledge in a medical device field
Have demonstrable continued personal development, such as goal setting, teamwork, time management, listening, and integrity’
Have the ability to align individual day-to-day tasks with corporate goals
Have personal resilience: ability to acknowledge resistance/objections, bring solutions, seek feedback, and take accountability and ownership of your actions
Have the ability to thrive in a cross-functional team environment
Have an entrepreneurial spirit and track record of succeeding against the odds or producing unexpected positive outcomes
Be mature, self-reliant, self-motivating, and action-oriented with the ability to accomplish goals individually and through teamwork
Have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to customers, sales/clinical personnel, and others
Be a constant professional, whether in a formal, casual, or business environment
See patient care as the highest priority
Have established an excellent reputation with customers that recognizes all of the above qualifications
Demonstrate flexibility in scheduling to be able to provide on demand technical case support where the organization or customers require it
Have the ability to manage significant travel demands to support in person field support nationwide
WHAT WE REQUIRE
Bachelors in a health-science related field, business, marketing, or communication
3+ years of relevant experience in surgical product training and support
Superior experience with surgical case support in hospital operating room environments
Solid clinical, scientific, and business acumen
Proven attention to detail
Superior written and verbal communication skills
Ability to travel 75%
At Moximed we believe that the unique contributions of all our team members create our success. To ensure that our culture continues to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.