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Job description
Company Description
TurnCare™ is revolutionizing patient care by leveraging advanced, data-driven technology to promote enhanced mobility, improved perfusion, and better healthcare outcomes. Our innovative Guardian System provides continuous patient mobility monitoring and real-time insights, empowering clinicians to ensure early and sustained mobility. Partnering with healthcare providers, TurnCare™ is dedicated to enhancing quality, efficiency, and transparency in patient care. Through our commitment to cutting-edge solutions, we are shaping a future of smarter and safer healthcare practices.
Role Description
Location: US - Southeast (Region: Atlanta, GA)
The Clinical Specialist (CS) is a highly driven clinical sales professional responsible for supporting territory growth, customer adoption, and long-term account success across assigned healthcare organizations. This role combines clinical expertise, consultative selling, customer relationship management, and operational strategy to drive measurable customer outcomes and business growth.
The Clinical Specialist serves as a trusted clinical partner across all levels of the healthcare organization, building relationships from bedside clinicians and ancillary teams to clinical leadership, executive stakeholders, and key decision-makers. This individual will work closely with frontline caregivers, nursing teams, therapy departments, physicians, and interdisciplinary partners to support clinical adoption, workflow integration, and customer success, while also partnering with Directors, Managers, Clinical Educators, Quality leaders, and executive stakeholders to drive alignment, operational efficiency, and expansion opportunities.
This role partners closely with Sales leadership and cross-functional teams to support product evaluations, clinical implementations, customer growth opportunities, and stakeholder engagement. The ideal candidate is adaptable, entrepreneurial, clinically credible, and highly effective at navigating complex healthcare environments while building trust, influencing stakeholders, and maintaining ownership of key customer relationships throughout the customer lifecycle.
The ideal candidate thrives in fast-paced startup environments where flexibility, accountability, and initiative are critical to success. This role requires extensive travel, schedule flexibility, and the ability to work independently while managing multiple customer relationships and priorities.
Duties & Responsibilities
Clinical Sales & Customer Success Leadership
Serve as the primary clinical and strategic partner across assigned accounts, driving customer engagement, adoption, retention, and expansion opportunities.
Partner closely with Sales leadership to support territory growth initiatives, executive presentations, contract renewals, and expansion strategies.
Demonstrate strong clinical sales acumen by identifying customer needs, communicating value propositions, and aligning solutions with operational and financial goals.
Build trusted relationships with clinical leaders, executive stakeholders, and operational teams to support long-term partnership success.
Support pre-sale and post-sale customer engagement activities including clinical evaluations, product demonstrations, implementation support, and business reviews.
Lead hospitals from pilots through full commercialization while driving measurable utilization and clinical outcomes.
Clinical & Operational Excellence
Serve as the clinical subject matter expert across assigned accounts, providing education, coaching, workflow optimization, and best-practice guidance to drive clinical adoption, utilization, and customer success.
Drive strong clinical and operational outcomes by supporting effective product utilization, identifying gaps in adoption, and partnering with customer teams to improve consistency, compliance, and overall performance.
Observe, assess, and refine clinical workflows to improve efficiency, patient care outcomes, staff engagement, and operational effectiveness across the customer environment.
Lead and support change management initiatives by influencing frontline teams, clinical leadership, and stakeholders to drive sustainable adoption and long-term account growth.
Translate clinical outcomes, utilization trends, and operational insights into value discussions, strategic recommendations, and actionable account plans.
Partner with customer stakeholders to establish goals, monitor progress, and maintain accountability for adoption, utilization, and program success metrics.
Act as the escalation point for customer concerns, adoption barriers, and operational challenges while providing proactive, solution-oriented guidance and follow-through.
Maintain strong ownership of account performance by proactively identifying opportunities for optimization, expansion, customer retention, and overall account health
Champion change management initiatives and support customer adoption in complex healthcare environments.
Strategic Partnership & Growth
Collaborate cross-functionally with Sales, Enablement, Customer Solutions, Marketing, and Leadership teams to drive customer success and business growth.
Identify expansion opportunities within existing accounts and support territory sales initiatives.
Deliver high-impact clinical presentations, executive business reviews, and customer training programs.
Maintain a strong understanding of industry trends, competitive landscape, and healthcare market dynamics.
Contribute to continuous improvement initiatives within a rapidly evolving startup environment.
Data-Driven Impact
Utilize dashboards, analytics, and outcome reports to monitor account performance, customer health, and growth opportunities.
Interpret clinical and business performance data to support strategic customer conversations and ROI discussions.
Partner with internal teams to refine success metrics, implementation strategies, and customer engagement models.
Qualifications
Bachelor's degree in nursing, Allied Health, or related clinical field required
Critical care experience required
Strongly preferred: experience in healthcare technology, medical device, clinical sales, customer success, or healthcare SaaS environments
Required Industry experience 3+ years
Startup experience strongly preferred
Experience supporting healthcare sales cycles, product evaluations, or clinical conversion initiatives preferred
Experience working with physicians, nursing leadership, value analysis committees, and executive stakeholders preferred
Proven ability to build relationships and influence decision-making within hospital systems
Strong organizational and territory management skills
Comfortable working in highly autonomous and evolving environments
Ability to manage competing priorities while traveling extensively
Demonstrated ability to influence executive stakeholders and support sales growth initiatives
Excellent presentation, communication, and relationship-building skills
Strong analytical and problem-solving capabilities
Highly organized, self-motivated, and adaptable in dynamic environments
Ability to work independently while managing multiple priorities and customer relationships
Must be flexible and willing to travel extensively based on business and customer needs
Willingness to travel approximately 50-80%, including overnight travel and weekend coverage as needed for customer support, implementations, conferences, or business initiatives
Skills & Competencies
Clinical Expertise - Strong clinical foundation with the ability to influence healthcare professionals and executive leaders
Clinical Sales Acumen - Ability to drive customer engagement, communicate value, and support business growth initiatives
Executive Presence - Communicates with confidence, professionalism, and credibility across all stakeholder levels
Business Acumen - Understands how to drive clinical value to support the Quad Aim of healthcare decision making - Clinical, Operational, Financial and Experience
Adaptability - Thrives in fast-paced, evolving startup environments with shifting priorities
Relationship Building - Establishes trust quickly across clinical, operational, and executive stakeholders
Resilience - Maintains professionalism and persistence in challenging or evolving customer environments
Technical Aptitude - Learns and communicates healthcare technology solutions effectively
Competitive Drive - Motivated by driving growth, clinical adoption, utilization, and customer success metrics and outcomes across an assigned portfolio of healthcare accounts.
Change Management - Supports hospitals through workflow changes, adoption barriers, and implementation challenges
Territory Ownership - Takes accountability for territory success, customer relationships, and growth opportunities
Flexibility - Demonstrates willingness to travel extensively and support customer needs as business demands evolve
Work Environment
Willingness to travel approximately 50-80%, including overnight travel and weekend coverage as needed for customer support, implementations, conferences, or business initiatives
Salary Range
$115,000 - $120,000 annually
TurnCare, Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law.
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.