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Job description
Housekeeping CoordinatorThe ideal candidate is organized, professional, and has excellent communication skills. Duties and responsibilities include serving as the onsite communicator between housekeeping and the rest of the resort. Responsible for administering and coordinating housekeeping functions in assigned sections and in the housekeeping office. Responsible for lost and found, entering work order calls from the hotel, opening the system (creating housekeeping boards) and answering phones. Providing administrative support to ensure efficient operation of the office between housekeeping attendants, supervisors, managers and the front desk, or other areas applicable. Supports managers and employees through a variety of tasks related to organization and communication. Monitors and updates room statuses in hotel property management system. Responsible for confidential and time sensitive materials.Essential FunctionsJob duties include, although are not limited to:Responsible for making daily assignments for all attendants (AM and PM)Ensures all assignments are fair and reasonableResponsible for directly all housekeeping work orders/tickets to appropriate personEnsures all calls are logged and dispatched immediatelyMaking sure guest calls are completed within the appropriate timeCalling in or off staff due to short term changes in occupancyMultitasking in the midst of chaos at timesPatience with multilingual, and multi-cultures amongst employeesAbility to inspect roomsAssist with coordination and delivery of amenitiesMonitoring room arrivals to prioritize guests waiting in lobbyEnsuring phone is answered within 3 rings and answered professionallyMust be polite when speaking to guests with proper luxury verbiageResponsible for assigning attendants work phone and keysRoutinely cleans and disinfects radios and devicesReports defects rooms and any maintenance issues reported by Supervisors, Managers, and AttendantsEnsuring attendants are on time according to schedulesUpdate room numbers on Opera after room has been cleaned and inspectedReady to assist in any way necessary to ensure the efficiency and smooth running of the Housekeeping DepartmentPerforming additional duties that may be outside the normal scope of duties based on business needsLogs, and reports lost and found items to securityCollects attendant work phones and shuts off/ charges at the end of morning shiftInternal RelationshipsReports to the Director of HousekeepingExternal RelationshipsHas regular contact with Managers, Supervisors, Hourly AssociatesCommunicates to other departments such as Engineering, Front Office, Laundry, and anywhere else applicable on siteQualificationsBasic Microsoft skills (Word, Excel) requiredAbility to communicate clearly and speak, read, write, and understand EnglishMinimum 2 years' experience in customer serviceEducation/Experience RequirementsHigh school graduate or equivalent preferredPrior hospitality experience preferredPhysical RequirementsLifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Worksite address
boca raton, FL, 33431, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.