About this opportunity
Planet Fitness - PF Baseline Fitness lists this Closing Coordinator opportunity in new iberia, Louisiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Greet/meet potential members, providing a great customer experience.
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Strong customer service skills
· Basic computer proficiency
Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Dollars for Scholars Program
· Health, Dental and Vision Insurance
· Short Term Disability Insurance
· Voluntary Life Insurance
· Check us out on LinkedIn at:
Planet Fitness - PF Baseline Fitness
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.