Cloud & Infrastructure Managed Services Leader

Job description

Cloud & Infrastructure Managed Services Leader

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Job Description

The Infrastructure and Cloud Managed Services Delivery Manager will lead our Network & Cloud Operations Center to further drive the growth and maturity of our cloud managed services portfolio. This individual will play a critical role in designing, implementing, and supporting cloud-based services for our clients, ensuring high availability, performance, and client satisfaction.

Job Summary

The ideal candidate has deep technical expertise in cloud infrastructure (AWS, Azure, GCP), NOC operations, ITIL practices, and a proven track record in building and scaling managed service offerings. Strong leadership, communication, and client engagement skills are essential for success in this role.

Job Duties

Designs and builds scalable cloud managed service offerings, including monitoring, backup, DRaaS, patching, and optimization services

Oversees implementation and lifecycle management of client cloud infrastructure (IaaS, PaaS, SaaS) across AWS, Azure, or GCP

Works closely with Sales, Pre-Sales, and Solutions Architects to scope and onboard new cloud managed service clients

Establishes best practices and standard operating procedures for cloud service delivery and support

Leads and manages the 24x7 NOC team responsible for monitoring, incident response, and resolution across client environments

Defines and enforces SLAs, KPIs, and performance metrics for operational excellence

Implements proactive monitoring and automation to reduce incidents and improve response time

Oversees escalation procedures and ensures high‑quality service delivery

Acts as a key point of contact for escalations and strategic discussions related to cloud and infrastructure services

Collaborates with clients to understand business needs and tailor managed service solutions accordingly

Provides regular reporting and insights to clients on service performance, incidents, and improvements

Ensures alignment with ITIL, ISO, SOC, and other relevant frameworks or compliance standards

Develops and maintains runbooks, documentation, and playbooks for all services

Leads problem management and root cause analysis for recurring issues

Hires, mentors, and grows a high‑performing infrastructure and cloud operations team

Conducts regular performance reviews, training, and knowledge‑sharing sessions

Fosters a culture of continuous improvement, accountability, and innovation

Qualifications, Knowledge, Skills, And Abilities

Education

High School Diploma or GED, required

Bachelor’s degree in Information Technology or Computer Science, preferred

Experience

Six (6) or more years of experience in IT operations, NOC, or cloud infrastructure management, required

Three (3) or years in an IT leadership or managerial role, required

Three (3) or more years of hands‑on experience with Microsoft Azure, AWS, or Google Cloud Platform, required

Two (2) or more years of experience building or managing cloud managed services offerings, required

Experience in networking, virtualization, system administration, and DevOps practices, required

Experience with monitoring tools (e.g., Datadog, SolarWinds, Zabbix), ticketing systems (e.g., ServiceNow, ConnectWise), and automation platforms, required

Experience in a managed service provider (MSP) environment, preferred

Software

One (1) or more of the following, required:

Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server

Remote Management or Monitoring/Observability Solution Software. Ex. N‑Central, Auvik, PRTG, Nagios, NetFlow

FortiOS or other Firewall Software Experience

Complimentary experience with Microsoft Windows systems and other network adjacent systems (VoIP, SAN, Hypervisors, etc.), preferred

Licenses/Certifications

ITIL V3/V4, preferred

Cloud certifications (e.g., Azure Administrator, AWS Certified Solutions Architect, GCP Professional), preferred

Language

N/A

Other Knowledge, Skills, & Abilities

Strong leadership and team management capabilities

Excellent communication and client‑facing skills

Strategic thinking with the ability to drive change and innovation

Detail‑oriented with strong organizational and problem‑solving skills

Knowledge of compliance and regulatory frameworks (HIPAA, SOC 2, ISO 27001, etc.)

Keywords

Network Operations Center, NOC, Manager, Azure, Service Delivery, Lead, Active Directory, AD, IT Solutions, Professional Services, Service Desk Lead, Escalate, Facilitate, Supervise.

Compensation

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $125,000 – $150,000

Maryland Range: $125,000 – $150,000

NYC/Long Island/Westchester Range: $125,000 – $150,000

About Us

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight‑driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On

Welcoming diverse perspectives and understanding the experience of our professionals and clients

Empowering team members to explore their full potential

Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities

Celebrating ingenuity and innovation to transform our business and help our clients transform theirs

Focus on resilience and sustainability to positively impact our people, clients, and communities

BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

Benefits may be subject to eligibility requirements.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

BDO USA, P.A. is an EO employer M/F/Veteran/Disability

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance and Accounting/Auditing

Industries

Accounting

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Worksite address

chicago, IL, 60290, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.