About this opportunity
HOAMCO lists this Clubhouse Team Lead opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CAREERS
“Valuing our fully-trained staff is key to our organizational culture, and HOAMCO works hard to ensure we are employing the industry’s most experienced, knowledgeable and professional team.”
JUSTIN SCOTT, President
The Clubhouse Team Lead will oversee the Clubhouse Staff and operational continuity and works closely with the Clubhouse Committee and the Property.
RESPONSIBILITIES
Administrative
Create, delegate, and close action items
Manage and approve invoices (Strongroom)
Any charges exceeding $1000 should have multiple bids and be sent to the Clubhouse Committee for approval
Work with the Property Manager to ensure invoices are correctly budgeted and run reports as needed from financial systems
Approve group activities and rentals per the rules and fee schedule
Handle Owner, Member and Guest issues, complaints, and compliments. Inform the Clubhouse Committee if an issue needs to be resolved
Respond to emergency calls, texts and emails from the staff and call centers. This can be delegated to Staff
Manage Petty Cash and Debit Card
Promptly respond to email, text and phone calls. This can be delegated to staff
Work with the Property Manager to keep data and files related to Owners, Members and Tenants current and accurate
Enable and disable Clubhouse access as needed. This can be delegated to Staff
Manage the Owner, Member, Renter and Guest databases. This can be delegated to Staf
Maintain the Clubhouse SOP (Standard Operating Procedures) document
Maintain the list of username and passwords for software products used by the Clubhouse
Maintain the Clubhouse and Operations Calendar. This can be delegated to Staff
Staff
Hire, train and retain Clubhouse Staff. Hiring needs to be done in consultation with and approved by Clubhouse Committee
Schedule Clubhouse Staff
Delegate tasks to Clubhouse Staff
Work in conjunction with Clubhouse Committee to evaluate
Vendors
Identify, evaluate, hire, and retain vendors that fall within the budget. This needs to be done in consultation with the Clubhouse Committee and possibly Working Groups
Any changes in vendor costs that exceed the budget must be approved by the Clubhouse Committee
Any changes in service levels must be brought to the Clubhouse Committee’s attention
Create RFPs as needed. This needs to be done in consultation with the Clubhouse Committee and possibly Working Groups
Work with the Property Manager, Clubhouse Committee and/or Members to identify potential vendors
Maintain the vendor database and files. This can be delegated to Staff
Keep a log of all maintenance. This can be delegated to Staff
Keep a calendar of scheduled maintenance. This can be delegated to Staff
Communications
Send out emergency emails when facilities are out of service and when they are repaired
Prepare reports and newsletters to update and inform the Clubhouse member
REQUIREMENTS
Qualifications
High school diploma or equivalent required. Two or more years of administrative, customer
service, or related experience preferred.
HOA/community association experience preferred.
Key Competencies
Customer Service Excellence
Communication & Relationship Management
Organization & Prioritization
Attention to Detail
Problem Solving
Accountability
Time Management
Follow-Through & Execution
PHYSICAL REQUIREMENTS
The associate must occasionally lift and/or move up to approximately 20 pounds during on-site inspections, event/meeting setups, or physical file handling.
The associate will be required to work flexible hours periodically, including attending evening Board of Directors meetings.
The position involves a combination of office work and field movement across community common elements, amenities, and project sites.
The associate is required to adhere to a specific dress code which features a sharp, professional but-casual style.
The noise level in the work environment ranges from quiet office conditions to active construction/maintenance noise during field inspections.
WHAT WE OFFER:
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.