About this opportunity
TD Bank lists this CM Cust Care Spec III opportunity in columbia, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Cash Management Customer Care Specialist IIIWork Location: Columbia, South Carolina, United States of AmericaHours: 40Pay Details: $23.25 - $30.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description: The Cash Management Customer Care Specialist III is responsible for providing comprehensive telephone support to TD Bank's largest and most complex business customers. The role delivers moderate to complex servicing and technical support for cash management products and services while ensuring an exceptional customer experience.Depth & ScopeResponsible for complex questions related to Cash Management services that cannot be resolved by Cash Management Customer Care Specialist I or IIResponsible for supporting complex services beyond the scope of Cash Management Customer Care Specialist I & IIFrequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory StaffEnsures that deadlines are met on a daily basisMay assist in training and mentoring for new and less experienced staffReviews items and communicates quality issues to the appropriate levelActs as back-up to Cash Management Customer Care Specialist I & II when necessaryMay develop or assist in developing training materials and manuals. May train and / or coach Employees in system specifics as well as department processes and proceduresDemonstrates leadership qualities and the ability to motivate othersEducation & ExperienceUndergraduate degree preferred2+ years related experience requiredStrong knowledge of cash management industry, including systems, products and servicesProven Customer service skills, including concern for and ability to identify client issuesProven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical usersProven ability to perform multiple tasks in a fast-paced environmentStrong organizational and analytical skills and attention to detailProven PC skills, including knowledge of Windows and ability to operate standard office equipmentEffective communication skills, both verbal and writtenAbility to serve as a resource to CM Customer Care Specialist I & IICustomer AccountabilityUnderstands and support the Bank's Customer Service StrategyConsiders the impact of decisions on the well-being of TD, its Customers and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityModels quality service delivery at every interactionLeads and contributes to the ongoing improvement of the partner/Customer experience within the teamShareholder AccountabilityIdentifies opportunities for cost savings as applicableAwareness of vendor time, contracts, and charges as applicableEnsures tasks are performed within established policy and proceduresSuccessfully complete all required job specific, compliance-related training. Understand, utilize and follow compliance/risk and control programsEnsures ongoing compliance with internal / external audit and regulatory requirements; Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings; Maintains appropriate records of action plansEmployee/Team AccountabilityBe engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experienceParticipates fully as a member of the team and contribute to a positive work environmentEnsures ongoing communication with the team on the status / progress of projects and issues / points of interestActively shares information and knowledge and proactively learn from the expertise of othersPhysical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn moreAdditional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague DevelopmentIf you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse
Worksite address
columbia, SC, 29204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.