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Job description
Delta Air Lines' Operations & Customer Center (OCC) is seeking undergraduate co‑op students for a minimum of three alternating work terms. The OCC serves as the operational command center for Delta's worldwide network and is responsible for both tactical and strategic decision‑making during operational disruptions.
This co‑op opportunity supports the Business Strategy, Emergency Response/Business Continuity, and OCC Safety & Compliance teams. Students will contribute to employee engagement initiatives, communications, learning programs, emergency planning, business continuity efforts, safety campaigns, and compliance activities that help the OCC operate effectively in a 24/7 environment.
Key Responsibilities
Support project management activities related to employee engagement, learning initiatives, emergency response planning, safety, and compliance programs.
Document and analyze operational processes and the technology used to support decision‑making.
Assist with evaluating learning and training products to identify opportunities for enhancement, maintenance, or retirement.
Partner with cross‑functional teams on continuous improvement initiatives and strategic projects.
Business Strategy & Employee Engagement
Support the OCC Business Strategy team by managing and coordinating employee engagement initiatives.
Assist with event planning, logistics, and execution for divisional activities.
Develop internal communication campaigns that promote engagement, learning, and organizational initiatives.
Create and maintain communications materials, including: Marketing brochures
OCC portal content
Departmental bulletins, announcements, and memos
Emergency Management & Business Continuity Planning
Support Emergency Management (EM) and Business Continuity Planning (BCP) initiatives for the OCC.
Conduct Business Impact Analysis (BIA) updates by interviewing application and product owners to assess operational criticality.
Update, maintain, and ensure accessibility of contingency and recovery plans.
Assist with the migration of OCC operational applications to cloud‑based environments.
Support Corporate Emergency Command Center (CECC) planning and response activities.
Contribute to technology enhancements that improve emergency response and business continuity capabilities.
Design and develop micro‑learning content to support emergency preparedness and business continuity awareness.
Safety, Compliance & Facilities Management
Update and maintain departmental Emergency Preparedness Plans (EPPs) and Fire Prevention Plans.
Develop and improve processes that support real‑time reporting and response to facility failures.
Create storyboards, training materials, and videos supporting evacuation, relocation, and continuity‑of‑operations procedures.
Validate the accuracy and currency of emergency planning documentation and related resources.
Monitor Automated External Defibrillator (AED) locations to ensure equipment readiness and functionality.
Conduct periodic reviews of first aid stations to verify supplies are available and properly maintained.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.