About this opportunity
Guilford County, NC lists this CoC Specialist (System Performance) opportunity in greensboro, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Salary : $56,426.03 - $66,301.04 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 04193
Department: Homeless Services
Opening Date: 09/11/2026
Closing Date: 9/27/ :59 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Description
GENERAL STATEMENT OF DUTIES
The Continuum of Care Specialist will work with the CoC Planning staff in the performance monitoring, evaluation and technical support of homeless prevention, diversion, and outreach programs, crisis housing services, and short and long-term housing and services that receive federal, state, or local Continuum of Care, Emergency Solutions Grant, or other homeless funding. The Continuum of Care Specialist will plan and implement meetings and analyze performance data as well as participate in Continuum of Care activities throughout the year.
The Continuum of Care Specialist is part of a team that is responsible for: Program Performance Monitoring, Evaluation & Technical Support, Systems Level Monitoring & Performance Evaluation, Coalition Meetings & Trainings, New Agency on-boarding, Policy Updates, Special population initiatives and CoC related activities.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class performs a variety of duties that requires advanced knowledge in social work, specifically homelessness, Continuum of Care (CoC) practices, and HUD policies and procedures. Work involves the provision of both direct and indirect services to clients, stakeholders, community, and county staff. The position exercises discretion and independent judgment; representative inquiries may involve giving guidance to resolve issues or influence the resource planning process. Work is performed under minimal supervision and is subject to review and evaluation through conferences, post-audits, personal inspections, written reports, and public acceptance.
Examples of Duties
DUTIES AND RESPONSIBILTIES
Essential duties and responsibilities include, but are not limited to:
System Performance
This position focuses on monitoring, evaluating, and improving the performance of Continuum of Care (CoC)-funded programs and the overall homeless response system in alignment with HUD System Performance Measures (SPMs).
Key Responsibilities:
Monitor and evaluate project-level performance for CoC- and ESG-funded programs, including: Exits to permanent housing
Length of time homeless
Returns to homelessness
Income and employment outcomes
Lead Annual Performance Report (APR) review and quality assurance , ensuring accuracy and compliance prior to HUD submission
Analyze System Performance Measures (SPMs) and identify trends, gaps, and opportunities for system improvement
Support development and implementation of corrective action plans (CAPs) for underperforming providers
Conduct desk monitoring and on-site monitoring in coordination with Planning Manager and leadership
Provide recommendations for: Project improvement
Funding reallocation
System redesign strategies
Assist with Longitudinal Systems Analysis (LSA) review and interpretation
Track system-wide performance benchmarks and contribute to CoC NOFO scoring and ranking processes
Ensure alignment with HUD performance expectations and Housing First principles
Assist CoC planning manager with CoC and ESG competitions
Other relevant duties as assigned
System Improvement
This position focuses on strengthening provider capacity, implementing best practices, and improving system design to enhance outcomes across the Continuum of Care.
Key Responsibilities: Provide technical assistance (TA) to CoC-funded providers and community partners, including: Housing First implementation
Low-barrier shelter practices
Rapid Re-Housing (RRH) and Permanent Supportive Housing (PSH) models
Develop and deliver training curriculum for CoC providers and stakeholders
Support implementation and continuous improvement of: Coordinated Entry processes
Diversion and prevention strategies
Identify system gaps and service barriers and recommend actionable solutions
Support new project development , including program design for NOFO and local funding opportunities
Facilitate peer learning opportunities and communities of practice
Assist providers with: Policy and procedure development
Program design alignment with HUD requirements
Promote evidence-based and promising practices across the CoC
Collaborate with HMIS and System Performance staff to align training and TA with data-driven needs
Assist CoC planning manager with CoC and ESG competitions
Other relevant duties as assigned
System Communications
This position is responsible for ensuring transparent, consistent, and effective communication across the Continuum of Care, including governance support and stakeholder engagement.
Key Responsibilities: Coordinate and manage CoC communications strategy , including internal and external messaging
Support and coordinate: CoC Board meetings
Committee meetings (Governance, Ranking, Coordinated Entry, etc.)
Prepare and distribute: Agendas, minutes, and meeting materials
CoC newsletters and updates
Maintain CoC website and public-facing materials , ensuring compliance with HUD transparency requirements
Ensure public posting of required documents, including: Governance charter and bylaws
Written standards
Project rankings and funding decisions
Facilitate CoC membership processes , including onboarding and engagement
Support engagement of: Providers
Local government partners
Individuals with lived experience
Assist with public reporting and dashboards
Strengthening partner relationships and community awareness of CoC activities
Assist CoC planning manager with CoC and ESG competitions
Other relevant duties as assigned
HMIS Data & Performance
This position focuses on ensuring data quality, supporting system performance measurement, and strengthening the use of HMIS data to drive decision-making and HUD compliance across the Continuum of Care.
Key Responsibilities: Monitor HMIS data quality across CoC-funded providers and participating agencies, including:
• Data completeness, timeliness, and accuracy
• Run and distribute routine data quality reports (weekly, monthly)
Identify data quality issues, trends, and gaps and work with providers to resolve them
Support compliance with HUD HMIS Data Standards and CoC reporting requirements
Assist with preparation and validation of federal reporting, including:
• System Performance Measures (SPMs)
• Longitudinal Systems Analysis (LSA)
• Annual Homeless Assessment Report (AHAR)
Review Annual Performance Report (APR) and CAPER data for accuracy and alignment with HMIS records
Track and monitor CoC system performance metrics, including:
• Length of time homeless
• Returns to homelessness
• Exits to permanent housing
• Income and employment outcomes
Provide validated data sets and reports to Planning Manager and CoC leadership to support system analysis
Develop and maintain dashboards and reports for internal and external stakeholders
Translate HMIS data into clear, actionable insights for providers, committees, and leadership
Provide data-focused technical assistance to providers, including:
• HMIS data entry standards
• Data quality improvement strategies
• Understanding system performance measures
Support HMIS Lead in delivering training and developing user guidance materials
Assist with data validation and monitoring activities, including identifying discrepancies and performance risks
Collaborate with Planning and System Improvement staff to align data with system performance and improvement efforts
Maintain documentation of data quality issues, resolutions, and trends
Other relevant duties as assigned
Typical Qualifications
Minimum Qualifications Master's degree in Social Work, OR
Bachelor's degree in Social Work-Child Welfare Collaborative, OR
Bachelor's degree from an accredited school of social work and one (1) year of directly related experience, OR
Master's degree in counseling from an accredited college/university in a human services field and one (1) year directly related experience, OR
Bachelor's degree in a human service field from an accredited college/university and two (2) years directly related experience, OR
Bachelor's degree from an accredited college/university and three (3) years directly related experience.
Must have possession of an appropriate driver's license issued by the State of North Carolina. A motor vehicle record (MVR), background check, and drug screening will be conducted on candidates considered for positions.
Transcript Required
Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire. Please send transcripts to:
Guilford County/HR c/o
Albert Parks III, 201 South Greene St, Greensboro, NC 27401 or attach a copy to your online application.
Supplemental Information
Driving is Essential
Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Physical Demands and Work Conditions:
Typically, the employee may sit comfortably to do the work. Work requires contact with clients, family members and other professional disciplines and service agencies. Employees work in settings that range from public service buildings, residential facilities, institutions, or home environments. Must possess the visual acuity to prepare and analyze data, operate a computer, and do extensive reading. Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motion. Must be able to perform medium work exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects. Mental demands and normal stress regarding achieving work deadlines are present. Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat, and ventilation; environment is organized and stable. Work presents no significant hazards to employees.
Special Note: This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling .
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Which of the following best describes your level of education? Master's Degree in Social Work (MSW)
Bachelor's Degree in Social Work (BSW)
BSW-Child Welfare Collaborative
Master's degree in a human services field
Bachelor's degree in a human service field
Bachelor's degree
Associate's degree
HS/GED/I do not have one of the degrees listed above.
02
How many years of directly related experience do you have? (Must be detailed in application.) Less than 1 year of experience
1 to less than 2 years of experience
2 to less than 3 years of experience
3 to less than 5 years of experience
5 or more years of experience
03
Briefly describe your directly related experience in 2-3 sentences:
04
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency? Yes
No
05
Are you currently fostering any children in your home? Yes
No
06
I understand that an official copy of my college transcript will be required upon conditional offer of employment. Yes
No
07
Do you have an appropriate driver's license issued by the State of North Carolina Yes
No
Required Question
Worksite address
greensboro, NC, 27497, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.