About this opportunity
Black Powder Coffee lists this Coffee Production & Customer Service Associate opportunity in mooresville, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Coffee Production & Customer Service Associate
Black Powder Coffee – Mooresville, NC 28117
Full-time Employment – Tuesday – Saturday 8:00-4:00
Interested in this role You can find all the relevant information in the description below.
We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired.
We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.
Key Responsibilities:
· Assist retail customers with purchases, product recommendations, and general customer service
· Assist with daily coffee cuppings, customer support and production tasks
· Package, label, and prepare coffee orders for wholesale and online customers
· Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule
· Maintain and monitor inventory levels for packaging and supplies
· Ensure cleanliness and organization of production and retail areas
· Troubleshoot issues and proactively solve problems as they arise
· Prioritize and manage multiple tasks effectively, even during interruptions
· Work closely with team members to maintain workflow efficiency and meet deadlines
· Assist with receiving shipments and stocking inventory
· Follow food safety, quality control, and operational procedures
Qualifications and Skills:
· High School Diploma; or equivalent
· Minimum 2 years’ experience in food production
· Strong attention to detail and organizational skills
· Ability to multitask and remain productive in a fast-paced environment
· Hard-working, customer-facing, and able to work closely with others
· Comfortable handling interruptions and shifting priorities when needed
· Positive attitude with strong communication and teamwork abilities
· Self-motivated and task-driven with the ability to work independently
· Problem-solving mindset with the ability to think critically and adapt to production schedule changes
· Excellent communication skills combined with a positive, customer-focused and team-oriented mentality
· Willingness to learn and help where needed. xzgxqkn
· Feel comfortable talking with customers and processing transactions
· Basic computer skills including working in POS and online platforms
· Able to do basic math for orders and transactions.
· Retail, production, warehouse, coffee or beverage/food experience preferred
Maintenance and Cleaning:
· Maintain safe and clean work environment
· Daily cleaning of facility
Physical Requirements:
· Perform activities including bending, stooping, light/moderate/heavy lifting and carrying/pushing/reaching above shoulder with repetitive motion up to 30+ lbs.
· Ability to stand and walk for most of the day
· Closed toe-shoes required
Schedule:
· Tuesday through Saturday
· Hours: 8:00 AM to 4:00 PM
Benefits:
· Paid Vacation
· Medical Benefits
· Product perks and discounts
Worksite address
mooresville, NC, 28115, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.