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Job description
Glacier View Coffee ManagerHelp run the place this town shows up to!A coffee shop is a business—inventory, margins, schedules, vendors, a POS that has to balance at the end of the night. All of that is real and this job owns a share of it. But the reason any of it matters is what happens on the other side of the counter. It's the community of regular customers that makes it all worth it. A coffee shop earns its plan in a town one relationship at a time and it only works if someone is making sure it does. That's the job. You'll help run the operation and you'll help to continue to build the loyal customer base that turned Glacier View Coffee into a gathering place. Both halves matter, and neither one works without the other.You'll be the person who makes the shift workYou'll supervise and develop our Baristas—hiring them, training them, scheduling them, coaching them, and covering when someone calls out sick at 5:00 AM. You'll answer the customer with a complaint and make it right. You'll count the drawer, prepare the deposit, order what's running low, and fix the grinder before anyone notices it was struggling.If you want a job where every day is identical, this isn't it. If you want the kind of range where you're coaching someone on coffee making in the morning and reviewing cost of goods in the afternoon, keep reading.What You'll DoAssist with overseeing scheduling, monitoring productivity, and providing feedback so Baristas deliver the best experience possibleAssist with recruiting, hiring, training, and supervising BaristasAssist with scheduling and quickly finding replacements when a team member is sick or absentAssist with tracking and maintaining inventory so supplies are always availableAssist with coordinating vendor relationships and orderingAssist with monitoring budgets to ensure profitability — actively looking for ways to lower operating costs while growing the customer baseAssist with menu planningAssist with employment actions, including discipline and terminations, according to policyWork directly with customers to answer questions, listen to complaints about food quality or service, and resolve issues promptlyProcess payments and prepare bank depositsPerform maintenance and light repairs on equipmentMaintain a clean, welcoming environment throughout the shopAdhere to all food safety, sanitation, and quality standards — proper handling, storage, and hygiene per company policy and health department regulationsEnsure company standards are always upheldContinue to build a loyal customer base that makes this coffee shop a local gathering placeWhat We're Looking ForRequiredHigh school diploma or GED2+ years of experience working in a coffee shop, café, or related industryProven management ability with strong organizational, time management, communication, and customer service skillsAvailability for full-time, variable hours including early mornings, evenings, and weekendsNice to haveAssociate or bachelor's degree in Management, Business, Leadership, or a related field2+ years of supervisory or management experienceFood handler's license demonstrating awareness of food health and safety regulationsProficiency with Microsoft Office Suite and POS systemsWho thrives hereYou lead by coaching, not correcting. Your Baristas should get better because they worked for youYou think like an owner. You notice the waste, the slow hour, the product that isn't moving — and you do something about itYou stay steady when it's busy. The rush, the callout, and the unhappy customer can all happen at onceYou're organized. Schedules, orders, deposits, and inventory don't forgive a loose systemYou can have the hard conversation. Coaching, discipline, and difficult customers are part of this role, not exceptions to itYou like this town. The gathering place only happens if the person running it actually wants it toWhat you get$18.80-$20.00/hour, depending on experience, paid semi-monthly via direct deposit (This is an hourly, non-exempt role — hours worked over 40 in a week are paid at overtime rates.)Employee discounts at Glacier View Coffee, Pacific Coast Surf Shop, and Elias & Oliver Boutique
Worksite address
covington, OH, 45318, US
Who can apply
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