Job description
🚀 Cold Email Specialist (Deliverability + Client Success + Campaign Operations)
Full-Time Remote | Flexible Hours with U.S. Client Overlap
💼 About the Role
We’re hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment.
This is not a passive account management role.
You will be directly responsible for:
cold email campaign performance,
inbox placement,
deliverability troubleshooting,
campaign optimization,
client communication,
and retention.
You’ll work closely with:
the founder,
outreach team,
developers,
and operations
to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.
If you understand cold email beyond basic outreach — including:
infrastructure,
warm-up,
deliverability,
copy performance,
inbox health,
and campaign optimization —
this role is a strong fit.
🔥 What You’ll Own
Client Campaign Ownership
Act as the primary point of contact for 20–30 active clients
Lead client check-ins and performance conversations
Manage client expectations and campaign updates
Build strong long-term client relationships
Proactively identify risks and prevent churn before issues escalate
Cold Email Campaign Performance
Diagnose and optimize underperforming campaigns
Troubleshoot:
deliverability issues
inbox placement problems
domain health
spam issues
list quality concerns
low reply rates
Review and optimize:
subject lines
messaging
sequencing
personalization
Quality-check campaigns before launch
Continuously improve campaign performance and outcomes
Deliverability & Infrastructure
Manage and optimize:
warm-up systems
inbox reputation
sending domains
DNS setup
SPF / DKIM / DMARC
Understand how inbox placement impacts results
Troubleshoot technical campaign issues independently when possible
Collaborate with technical teams on infrastructure and automation improvements
Copywriting & Messaging Optimization
Personally write and refine cold email copy
Improve:
open rates
reply rates
positive response rates
Test and iterate messaging based on campaign data
Balance personalization with scalability
Processes, SOPs & Scaling Operations
Build and improve delivery documentation and playbooks
Maintain organized workflows and campaign tracking
Track:
SLAs
client health
campaign metrics
operational performance
Help create scalable systems as the company grows
Cross-Functional Collaboration
Work closely with:
developers
infrastructure teams
outreach specialists
leadership
Coordinate campaign execution and troubleshooting
Report directly to the founder on:
campaign performance
client risks
retention concerns
operational improvements
✅ Required Experience & Skills
Experience inside:
cold email agencies
lead generation companies
outbound sales environments
startup operations
Strong hands-on expertise in:
cold email strategy
deliverability
inbox placement
warm-up systems
outbound infrastructure
Strong copywriting ability for outbound campaigns
Experience troubleshooting:
spam issues
domain reputation
low-performing campaigns
Technical understanding of:
APIs
automations
workflows
outbound systems
Daily practical use of:
AI tools
ChatGPT
Claude
automation workflows
Strong communication and client management skills
Comfortable operating independently in fast-moving environments
⭐ Nice-to-Have Experience
Experience with:
Instantly
Smartlead
Clay
Apollo
Lemlist
Outreach
HubSpot
Familiarity with:
Zapier
Make
webhooks
automation systems
Experience scaling outbound systems for startups or agencies
Background in SaaS or lead generation environments
🧠 What Makes You a Strong Fit
You take ownership instead of waiting for instructions
You thrive in startup environments where systems evolve quickly
You focus on execution, results, and performance
You understand that deliverability is just as important as copy
You communicate confidently with founders and executives
You can troubleshoot both technical and operational campaign issues
You care deeply about client outcomes and retention
📅 What a Typical Day Looks Like
Review campaign performance dashboards and inbox health
Troubleshoot deliverability or reply-rate issues
Optimize copy, targeting, and sequencing
Join client calls and provide performance updates
Coordinate with outreach and technical teams
Launch and QA new campaigns
Monitor domain reputation and warm-up systems
Update SOPs and operational tracking systems
In short:
You own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.
📊 Key Metrics for Success (KPIs)
Client retention and churn reduction
Inbox placement and deliverability rates
Campaign reply and conversion performance
Client satisfaction and relationship health
SLA adherence and operational consistency
Overall impact on client campaign results
🌟 Why This Role Stands Out
High ownership and direct impact on client outcomes
Work closely with startup leadership and technical teams
Blend of:
deliverability
operations
client management
outbound strategy
copywriting
Opportunity to help scale outbound systems and processes
Fast-moving environment with strong growth opportunities
🧪 Interview Process
Initial Screening
Interview with Founder
Final Discussion
Offer & Onboarding
👉 Apply Now
If you:
understand cold email deeply,
know how to improve deliverability and campaign performance,
thrive in startup environments,
and enjoy owning client outcomes from end to end,
this role is a strong fit for you.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.