About this opportunity
Creative Finance, Inc. lists this Collections Account Manager opportunity in town of wausau, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location 2518 Grand Avenue,Wausau, WI, 54403,United States
Base Pay $21.00 - $23.00 / Hour
Job Category Collections
Employee Type Non-Exempt
Required Degree High school
Manage Others No
Description
At Easton Motors, we believe in fostering meaningful connections, both internally and with our guests. We understand that each individual's journey is unique, and we approach every interaction with empathy and respect. As a leading "Buy Here Pay Here" dealership, we are committed to providing exceptional service and support to our guests during every step of their purchasing and ownership process. Our values revolve around integrity, compassion, and collaboration.
We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard and supported throughout the process. If you have a heart for service and a talent for problem-solving, we would love to meet you.
Requirements
POSITION TECHNICAL RESPONSIBILITIES
Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
Maintain a high level of professionalism and confidentiality at all times.
Identify and elevate any complex or sensitive issues to the appropriate department for further support.
Answer calls promptly and courteously.
Handle guests coming in to make payments and discuss their account and elevate the guest appropriately.
Assists with guest disputes accurately and in a timely manner.
Posts payments mailed or reported from the guest.
Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
Generate and distribute reports to team members and guests as needed.
Care for miscellaneous issues that arrive and pertain to the legal department.
Maintain a clean and safe work environment.
Provide training and development for Assistant Account Collections Specialists.
Provide recommendations on how to recover outstanding payments.
Negotiate payoff deadlines and payment plans.
Handle questions and guest complaints.
Investigate and resolve discrepancies in payments or accounts.
Other duties as assigned.
Education
High school diploma/GED required, additional qualifications or certifications related to collections or finance are a plus.
Required Knowledge and Skills
Excellent verbal and written communication
Proficient with Microsoft Office Suite and related software
Proficient in high volume call answering and administration
Organized with great attention to detail
Basic understanding of court and administrative proceedings and documentation preferred
Proficient in administrative tasks
Experience
1-2 years of experience in working with sub-prime customers and the collection of outstanding debt preferred.
2 years of customer service experience required.
Other Requirements
Applicants must be currently authorized to work in the United States on a full-time basis.
Summary
Company History:
Easton Motors has been assisting guests with purchasing, financing, and servicing used vehicles for over 30 years. Team Easton upholds strong ethics, outgoing kindness and care, and positive attitudes with all guests. With 8 automotive dealerships, 5 service locations, 2 automotive parts stores, and 1 finance company, and continuing to grow, Easton Motors values exceptional customer service, honesty, respect, and trust.
BENEFIT SUMMARY
Industry leading health, dental, and vision insurance
Company sponsored life insurance
Structured vacation program
Competitive 401K match
Position specific bonus structures
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.