About this opportunity
Triad Financial Services, Inc. NMLS #1063 lists this Collections Agent opportunity in jacksonville, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Collections Agent
Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Collections Agent to join our growing team.
Essential Functions:
Generate high volume of outbound calls to early stage delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
Determine the reason for non-payment
Document mortgage collection systems with all activities and communications
Send Notice of Defaults (NODs) to customers when required
Send letters to customers with pending post-dated payments
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
Process mortgage payments in accordance with established guidelines
Follow all company and departmental policies and procedures
Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
Consistently meet or exceed monthly goals
Be flexible with their time and schedule in order to meet the needs of the business
Perform other duties that may be assigned by supervisor
Minimum Qualifications:
High School diploma or equivalent
Solid PC skills
Analytical and problem-solving skills
Attention to detail
Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Knowledge of billing and collections procedures
Must be goal oriented & results driven
At least 1 year of telephone customer contact experience
Ability to present a professional image to customers, coworkers and external contacts
Excellent verbal and written skills to communicate and negotiate with parties
Ability to prioritize multiple tasks and work well under deadlines
Knowledge of federal regulations and the Fair Debt Collection Practices Act
Patience and ability to manage stress
MSP experience is a plus
Physical Demand:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be able to talk, listen and speak clearly on telephone
Worksite address
jacksonville, FL, 32290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.