About this opportunity
Mandarich Law Group lists this Collections Call Center Manager opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Mandarich Law Group is one of the country's leading creditor's right law firms with offices in CA, IL, NY, NV, OH, GA, MI and FL. We are seeking a Call Center Manager with three to five years’ call center or collections experience for our Woodland Hills, CA office.
The Collections Call CenterManager is responsible foran managing a team of collections specialists and ensuring they meet set goals and targets. Hours for this position are Monday through Friday 8a – 5pm with variances as needed.
At least 3 years supervisory experience in collections or call center environment preferred
Strong telephone communication and negotiation abilities
Ability to oversee the collections teamand ensure they are meeting setgoals and targets
Ability to ensure compliance with relevantregulations and laws governing collections efforts
regular feedback andcoaching to collection specialiststo improve performance
Proficiency in Spanish is not required by extremely helpful
Ability to analyze data and identifytrends to improve collectionsefforts
Knowledge of relevant regulationsand compliance requirementspreferred
Competitive Base Salary and monthly bonus plan ($65K - $80K DOE)
Medical and Dental coverage; 401K plan with company match
PTO
Paid Parental Leave
Paid Holidays
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.