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Job description
Collections Clerk II - Finance Shared Services
Job ID
# of Openings
3
Location
US-FL-Hollywood
Category
Accounting/Finance
Type
Regular Full-Time
Overview
Reporting to the AR Supervisor, the Collections Clerk II is responsible for managing a portfolio of customer accounts with moderate to high complexity, focusing on reducing outstanding receivables and minimizing financial risk. This intermediate-level role independently manages collection activities, resolves account disputes, analyzes customer payment trends, and supports continuous improvement of collection processes. The position requires strong analytical skills, sound judgment, and the ability to balance effective collections practices with maintaining positive customer relationships.
Role Details:
This role is on-site in-office 5 days/week and can be based out of Hollywood, FL Monday - Friday, 40 hours/week
Full-time Permanent
Responsibilities Manage an assigned portfolio of customer accounts, including mid-to-high risk and complex accounts
Review aging reports and proactively prioritize collection efforts to reduce past-due balances
Conduct collection activities through phone calls, emails, and written correspondence to secure payment commitments and resolve delinquent accounts
Negotiate payment arrangements and repayment plans within established company guidelines
Monitor customer payment commitments and follow up on broken promises or overdue balances
Investigate and resolve complex disputes, short payments, deductions, and billing discrepancies
Perform detailed account reconciliations to ensure accurate outstanding balances and account records
Identify recurring account issues and recommend corrective actions to improve collection outcomes
Collaborate with Operations, Billing, Cash Applications, and other internal stakeholders to resolve account issues efficiently
Assess customer payment behavior and identify potential credit or collection risks
Escalate high-risk accounts, legal matters, bankruptcies, or accounts requiring write-offs to management
Support recommendations regarding credit holds, account reviews, or account adjustments based on payment trends
Maintain accurate and detailed documentation of collection activities, customer communications, and account status updates
Assist with the preparation of aging reports, collection metrics, and departmental performance reporting
Support month-end close activities and reporting requirements related to accounts receivable
Provide guidance and support to junior team members, including onboarding and training assistance
Identify opportunities to improve collection processes, workflows, and system efficiencies
Ensure compliance with company policies, internal controls, and applicable regulations
Perform other similar duties as required and assigned from time to time
Other work duties as assigned.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES:
Strong understanding of accounts receivable, collections practices, and credit management principles
Knowledge of collection strategies, customer account management, and dispute resolution techniques
Proficiency with ERP/accounting systems such as Sage, VantagePoint, or similar platforms
Advanced Microsoft Excel skills, including data analysis, lookups, and PivotTables
Strong negotiation, conflict resolution, and customer service skills
Advanced analytical and problem-solving abilities
Ability to interpret financial information and identify payment trends or collection risks
Resourcefulness in locating customer information through internal resources, business databases, and publicly available sources
Strong attention to detail and accuracy
Effective time management and organizational skills with the ability to prioritize competing responsibilities
Strong written and verbal communication skills, including professionalism in difficult customer interactions
Ability to work independently with minimal supervision
Ability to mentor and support junior team members
Ability to maintain confidentiality and handle sensitive financial information with discretion
Resilient, persistent, and results-oriented approach to collections activities
EDUCATION:
Post-secondary education in Accounting, Finance, Business Administration, or a related field preferred
Certified Collections Professional (CCP) designation or progress toward certification considered an asset
3-5 years of experience in collections, accounts receivable, credit, or a related finance function required
Experience managing complex, high-volume, or high-value customer accounts required
Bilingualism considered an asset
WORKING CONDITIONS:
Work is performed primarily in an office environment with frequent use of a computer and other standard office equipment
Extended or irregular hours may be required during peak business periods, special projects, or critical deadlines
Occasional travel may be required for meetings, training, or business support
Work involves handling multiple tasks with competing deadlines and frequent interruptions
NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Worksite address
hollywood, FL, 33024, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.