About this opportunity
Staffmark Group lists this Collections Customer Service Representative opportunity in geneseo, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Now hiring for a Collections Customer Service Representative
Location: Geneseo, NY
Pay Rate: $21.48 - $22.68 per hour
Shift: 8:00 AM to 5:00 PM
From "Hello" to "Happy Customer". Be the Difference!
Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.
If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.
Job Duties
Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
Answer customer questions and provide timely, professional support
Discuss payment options and negotiate repayment solutions
Respond to customer emails with accurate and helpful information
Troubleshoot account issues and resolve customer concerns efficiently
Document all customer interactions accurately in the system
Follow call scripts, company policies, and compliance requirements
Maintain a positive, professional experience during every customer interaction
Meet productivity, quality, and performance goals
Requirements
High school diploma or GED required
Strong customer service, communication, and negotiation skills
Ability to handle inbound and outbound calls professionally
Comfortable multitasking across multiple computer systems
Strong typing, data entry, and organizational skills
Basic knowledge of standard office software and procedures
Ability to problem-solve and resolve customer concerns effectively
Goal-oriented with a willingness to learn and meet performance targets
Reliable attendance and ability to work onsite in Geneseo, NY
Benefits
Competitive Weekly Pay
Comprehensive Benefits including medical, dental, and vision coverage.
Life and Disability Insurance for added peace of mind.
Optional 401(k) Plan to help you prepare for the future.
Supportive Team Environment focused on professional growth and customer success.
"The Staffmark team had consistent communication and a friendly demeanor." Staffmark Associate
Ready to talk your way into a steady paycheck? Apply now
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.