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Job description
Onsite Collections Representatives And Bilingual Collections Representatives$17/hr + Monthly Performance IncentivesBilingual Spanish Differential: Additional 15% (Starting wage of $19.55/hr) Monday–Friday | 10:30am–7:00pm | NO weekendsAre you looking for a fun, energetic workplace focused on customer satisfaction and goal achievement? At CAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service.We value work-life balance and employee growth—offering 3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture.Training & Support You'll complete a full-time, paid 4-week training designed to set you up for success. Our training includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role.What You'll DoProvide patient, empathetic support when assisting customers with credit card payment inquiriesCommunicate professionally and effectively through phone interactionsAnalyze account details to identify the best resolution for each customerNegotiate and collaborate to resolve payment-related concernsConsistently meet performance and quality goalsWhat We OfferMonthly and quarterly performance-based incentivesConsistent Monday–Friday schedule with opportunities for time off based on call volumesBilingual differential for fluency in Spanish – 15% (starting wage of $19.55/hr)Career growth with opportunities with pay increasesWork-from-home options available after 9 months, contingent on meeting performance standardsCompetitive benefits including medical, dental, vision, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursementRegular one-on-one development-focused meetings with your managerCommunity volunteer opportunitiesA stable, family-owned company established in 1998Company outings, on-site and off-site events, games, contests, and lots of food!At CAPITAL, we are committed to connecting people with convenient purchasing power for life's needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation? We invite you to apply.
Worksite address
sioux falls, SD, 57101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.