About this opportunity
Ashland Credit Union lists this Collections Specialist opportunity in ashland, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Collection SpecialistAshland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.ACU has an exciting opportunity for a Collection Specialist to join our Collection Department in Ashland, Kentucky. This position is...The primary purpose of this position is to assist Ashland Credit Union (ACU) in living out its mission of "embolden our members to reach higher, achieve more, and take control of their financial future." A key component to this is providing outstanding service to both internal and external members. This position will be responsible for engaging and interacting with members who are experiencing financial difficulty as well as administrative duties within the collection department.Job Responsibilities:Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current. Track and follow up on member commitments.Update files and system accounts via the credit union's delinquent loan recovery system. Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.Perform account research as needed.Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.Assist in repossession and foreclosure management, creating required letters and referring repossession agents and legal counsel as needed.Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.Education & Experience Requirements:High School Diploma or EquivalentRequired Skills & Abilities:Ability to discuss financial situations with a member over the phone Proficiency with Microsoft products (Word, Excel, etc.) Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and SaturdayAshland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.
Worksite address
ashland, KY, 41101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.