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Job description
Collections SpecialistWe are looking for a detail-oriented Collections Specialist to support accounts receivable recovery efforts for an advertising organization in Fort Mill, South Carolina. This is a Contract position focused on managing an assigned portfolio, improving cash collections, and helping resolve payment barriers through strong follow-up and cross-functional coordination. The ideal candidate is comfortable working with aging reports, customer inquiries, and account research while maintaining accurate documentation and a results-driven approach.Responsibilities:Manage a designated group of customer accounts and work toward monthly cash collection targets through consistent outreach and follow-up.Review aging reports and weekly account priorities to organize daily collection activity based on risk, balance size, and delinquency status.Obtain firm payment commitments from past-due customers, document agreed terms in Oracle, and track each commitment through final receipt.Investigate customer questions related to overdue balances by providing invoice support, statements, and other relevant account details.Determine the underlying cause of delayed payment, apply the appropriate classification, and update account records as new information becomes available.Partner with billing, sales, service operations, cash applications, and credit leadership to resolve disputes, deductions, and billing discrepancies until closure.Reconcile account activity by analyzing spreadsheets, remittance details, short payments, and unapplied or misapplied cash to support accurate account resolution.Use customer billing and accounts payable portals to submit invoices, confirm purchase order details, verify receipt, and establish expected payment timing.Monitor portfolio performance to keep past-due balances within acceptable levels and recommend next steps such as credit actions, write-offs, or escalation when supported by documentation.Identify recurring payment obstacles, perform root cause analysis, and suggest process improvements that support faster and more reliable collections.
Worksite address
fort mill, SC, 29708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.