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Job description
Collections SpecialistAre you a detail-driven collections professional who takes pride in getting it right and doing right by clients?Care Advantage, Inc. is hiring a remote Collections Specialist to join our Private Duty revenue cycle team - a role where your persistence and integrity directly support the families and caregivers we serve every day.Care Advantage is a home care company specializing in one-on-one, quality personal care and companionship in the home, hospital, nursing home, or rehabilitation center. We build individualized care plans for clients transitioning from hospital to home or seeking companionship for a few hours a day. For nearly 40 years, our Care Team has given families and facilities peace of mind - providing affordable, compassionate care whenever and wherever it's needed.I CARE ValuesOur I CARE values guide everything we do:Integrity – Doing the right thing, even when no one is watching.Compassion – Treating people with patience and dignity.Accountability – Owning our actions and outcomes.Respect – Honoring everyone's story, including clients, families, and each other.Excellence – Striving to be better every day.Job ResponsibilitiesPerform collection duties for all assigned Private Duty accounts.Expedite billing corrections to the appropriate team members.Follow up on unpaid claims to confirm they are on file and being adjudicated.Notify branch offices of any needed changes to patient accounts or plans.Monitor aged private duty accounts receivable and take appropriate collection action, escalating issues to the Senior Director as needed.Review collection reports with the Senior Director as requested.Respond to client inquiries in a timely, professional manner.Make collections calls in line with company guidelines.Follow up and collect on balances deemed patient or client responsibility.Take on other duties as assigned.QualificationsHigh school diploma or GED required.3+ years of collections experience preferred.Private Duty collections experience is a plus.Excellent customer service skills.A positive, proactive team player.Strong analytical and problem-solving skills.Highly organized and detail-oriented.Strong Microsoft Excel skills.Experience with AlayaCare software is a plus.This is a fully remote position. Occasional extended hours or weekend work may be required. You should be comfortable with the physical demands of a typical remote desk role - sitting, standing, and light movement - and able to lift a minimum of 10 pounds. Workplace accommodations may be available based on medical recommendations, where they do not create a hardship for the company.If you're ready to bring your collections expertise to a mission-driven, remote-friendly team that truly lives its values, we'd love to hear from you. Apply today and help us continue delivering care that cares more.
Worksite address
richmond, VA, 23220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.