About this opportunity
Robert Half lists this Collections Specialist opportunity in rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Resolution ExpertWe are looking for a motivated Resolution Expert to join a growing team in Rochester, New York. This position focuses on speaking directly with consumers to address account concerns, arrange practical repayment solutions, and deliver a detail-oriented customer experience. The ideal candidate is confident on the phone, comfortable working in a fast-paced environment, and able to balance empathy with accountability while managing a high volume of daily interactions.Responsibilities:• Handle a large number of daily consumer calls, with a primary focus on outbound outreach while also responding to inbound inquiries.• Speak with customers to review account status, answer questions, and guide conversations toward timely resolution.• Set up and negotiate payment arrangements that align with company guidelines and individual customer situations.• Document interactions accurately and maintain detailed account records throughout the collections process.• Identify accounts that require additional review and route them for legal action, dispute investigation, or bankruptcy processing when appropriate.• Use sound judgment to de-escalate concerns, overcome objections, and move accounts toward resolution.• Manage conversations effectively across multiple accounts while meeting productivity and quality expectations.• Work with internal leadership and team processes to support efficient account recovery and consistent customer communication.
Worksite address
rochester, NY, 14618, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.