About this opportunity
Lumion lists this Collections Specialist opportunity in south jordan, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Collections Specialist | Full Time, In-Person, South Jordan, UTLumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital and Tusk Ventures.The RoleWe are seeking a highly motivated and results-driven Collections Specialist to support Lumion's servicing operations. This role is responsible for managing consumer loan accounts with a primary focus on minimizing losses through effective, compliant, and customer-focused collection strategies.You will engage directly with borrowers to resolve delinquent accounts while balancing empathy, performance, and regulatory requirements. The ideal candidate is a strong communicator and negotiator who thrives in a fast-paced environment and takes pride in delivering professional, respectful customer experiences, even in challenging situations.Employment TypeFull time, in person in South Jordan, UtahKey ResponsibilitiesManage delinquent accounts through timely, professional outreach via phone, email, and written communicationWork with borrowers to assess financial situations and establish compliant, workable repayment arrangementsMonitor account status and take appropriate action to reduce delinquency and lossesConduct skip tracing as needed to locate borrowers with outdated or incomplete contact informationAccurately document all collection activity, borrower communications, and payment commitments in Lumion's systemsProvide empathetic, customer-focused service while balancing recovery objectivesEnsure all collection activities comply with applicable laws and regulations, including FDCPA requirementsQualificationsRequiredStrong sense of responsibility, honesty, and dependability with a consistent work ethicAbility to handle difficult or sensitive conversations with professionalism and empathyExcellent verbal and written communication skillsDetail-oriented with strong organizational and documentation skillsComfortable managing inbound and outbound calls in a professional mannerAbility to work effectively in a team-based environmentProficiency in Microsoft Office SuiteNice to HaveBilingual in SpanishPrior experience in collections, loan servicing, or customer financial supportFamiliarity with consumer lending or financial services environments
Worksite address
south jordan, UT, 84095, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.