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Job description
Collector - Medicare Hospital BillingJoin the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. This role receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.As a successful candidate, you will: Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures. Responds to correspondence and calls forwarded from the customer service unit. Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts. Works with other outside services to develop and monitor reimbursement. Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures. Maintains record of account activity and actions taken to effect collection. Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports. Maintains volume and productivity information and prepares daily and weekly productivity statistics for management review. Updates account receivable with appropriate transactions to reflect current billing and/or collection status. Maintains professional growth and development and keeps abreast of latest trends in area of expertise. Maintains current knowledge of collection policies and procedures and related legislation. Maintains a positive customer service image when dealing with department personnel, patients, physicians, insurance companies and other City of Hope employees.Your qualifications should include: High School or equivalent (experience may substitute for minimum education requirements). 2-3 years collections experience including prior experience in health care. Strong knowledge of 3rd party/government billing/collection and reimbursement requirements. Working knowledge of insurance and medical terminology. Preferably: Medical terminology. ICD-9, CPT-4 & HCPCS coding. City of Hope is an equal opportunity employer.Primary Location: United States-California-DuarteJob: Business Services Work Force Type: HybridShift: DaysJob Posting: May 1, 2025Minimum Hourly Rate ($): Maximum Hourly Rate ($):
Worksite address
duarte, CA, 91010, US
Who can apply
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