This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job DescriptionJob Descriptionn
Job Overview: The General Manager (GM) is responsible for overseeing the day-to-day operations of the Collision Center, ensuring an exceptional customer experience while maintaining high operational standards. The GM leads the team in compliance with established policies and procedures, focusing on achieving key performance indicators (KPIs), sales targets, and insurance metrics. The GM plays a critical role in coaching and empowering team members, fostering a high level of professionalism and alignment across all departments. The General Manager is committed to driving success through leadership, customer service excellence, and operational efficiency.
nKey Job Responsibilities:
nnEnsure consistent execution of Standard Operating Procedures (SOPs), upholding high standards for customer satisfaction and operational excellence.
nPrepare and manage the annual and monthly operating budget for the Collision Center, forecasting and tracking monthly sales, profit, and expense objectives.
nDeliver formal annual performance reviews and conduct informal monthly performance reviews for staff to ensure continuous improvement and accountability.
nMonitor and maintain Accounts Payable (A/P) and Accounts Receivable (A/R) for the Collision Center, ensuring accurate and timely financial management.
nMaintain a clean, organized, and safe repair facility at all times, ensuring compliance with safety standards.
nOversee and monitor maintenance requirements for all shop equipment, including the paint booth and other essential tools.
nProvide training and development for all staff members to enhance their skills and contribute to overall team success.
nEnsure all staff adhere to safety protocols and dress code guidelines.
nOpen and close the facility daily in accordance with established procedures.
nConduct or coordinate daily production meetings/walks to ensure throughput, delivery dates, and proper resource allocation.
nManage all estimates to ensure labor mix is within established standards and that the store capacity is efficiently managed.
nLead, mentor, and manage all repair facility personnel, ensuring a cohesive and high-performing team.
nFacilitate monthly Health & Safety meetings and regular staff meetings to promote team collaboration and ensure compliance with safety regulations.
nAttend monthly manager meetings and participate in training, workshops, and information sessions as recommended by the Senior Leadership Team.
nRegularly review the location’s Customer Satisfaction Index (CSI) performance and follow up with customers within 24 hours to resolve any concerns.
n nRequired Skills, Abilities, and Physical Requirements:
nnStrong attention to detail with a high degree of accuracy in managing daily operations.
nAbility to consistently deliver a successful customer experience, ensuring customer satisfaction and loyalty.
nExcellent verbal and written communication skills, with the ability to explain complex technical information in an accessible way.
nAbility to motivate and inspire others through effective coaching, leadership, and management skills.
nProficient in MS Office and shop management software (such as CCC One), with the ability to manage operational workflows efficiently.
nKnowledge of office management procedures and basic accounting principles, including budget management and financial tracking.
nExcellent organizational skills with the ability to manage multiple tasks concurrently and prioritize responsibilities effectively.
nStrong problem-solving abilities and the capacity to make decisions quickly and effectively.
nAbility to lead by example and maintain professionalism in all interactions with customers, staff, and vendors.
nPhysical ability to stand, walk, and move throughout the facility as required to manage operations.
n nEducation and Experience:
nnHigh school diploma required; BS/BA in business, management, or a relevant field is a plus.
nProven experience as an Auto Body Shop Manager, General Manager, or in a similar leadership role.
nDeep understanding of vehicle repair processes, from mechanical to aesthetic repairs.
nStrong customer service with a demonstrated track record of delivering exceptional service.
nAbility to manage financials, including budgets, forecasting, and expenses, to meet profitability goals.
nFamiliarity with industry standards, safety protocols, and regulatory requirements related to vehicle repairs and shop operations.
n nAdditional Information: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role.
nnCompany Descriptionn
Our goal is to deliver an unparalleled experience while we take care of one your most valued possessions.
nWe utilize state of the art technology, the correct repair procedures and ensure your vehicle is delivered back to repaired correctly and looking great !! All while providing you a hassle and worry free experience.
nWe are big enough to deliver a quality repair and customer experience, yet small enough to know you are in good hands.
nCompany DescriptionOur goal is to deliver an unparalleled experience while we take care of one your most valued possessions. rnrnWe utilize state of the art technology, the correct repair procedures and ensure your vehicle is delivered back to repaired correctly and looking great !! All while providing you a hassle and worry free experience. rnrnWe are big enough to deliver a quality repair and customer experience, yet small enough to know you are in good hands.
Worksite address
easton, MN, 56025, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.