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Job description
Position Summary: We're looking for a driven Commercial Account Manager to grow and manage a book of shipper relationships for Blackrock Logistics freight brokerage. You'll be the primary point of contact for assigned accounts — understanding their shipping needs, securing competitive capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage. This is a high-visibility role that blends relationship management, negotiation, and operational problem-solving in a fast-paced logistics environment.
Ensure all your application information is up to date and in order before applying for this opportunity.
Key Duties and Responsibilities:
Own and grow a portfolio of shipper accounts, serving as the primary point of contact for day-to-day service and strategic planning
Build pricing strategies and rate proposals in coordination with carrier sales and pricing teams
Negotiate rates and contracts with shippers to protect margin while remaining competitive
Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during volume spikes or capacity crunches
Monitor shipment performance (on-time pickup/delivery, tracking, documentation) and proactively resolve service issues
Identify upsell and cross-sell opportunities within existing accounts (new lanes, modes, services)
Prepare and present quarterly business reviews (QBRs) with account performance xxzpjkt data, market insights, and growth plans
Track account activity, opportunities, and communication in the CRM/TMS
Stay current on freight market trends, capacity conditions, and fuel/rate fluctuations to advise customers effectively
Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution
Compensation details: 8 Yearly Salary
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Worksite address
fontana, CA, 92336, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.