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Job description
Phoenix, Arizona
nLake Oswego, Oregon
nHappy Valley, Oregon
nEugene, Oregon
nRoseville, California
nRedding, California
nBoise, Idaho
nIrvine, California
nLiberty Lake, Washington
nFull time
nJR
nAbout the Role:
nProvide specialized and technical support to Commercial Card company administrators and cardholders for the Commercial Card Product. Support the Bank's sales teams through technical expertise, company builds, and ongoing maintenance. Act as a liaison with internal Associates for all credit card products.
nnnAssists Commercial Card Consultants, Treasury Management Consultants, and Relationship Manager in implementation of new and existing clients.
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nnParticipates in discussion around the commercial card products and services offered and may attend occasional sales calls where product technical demos are needed.
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nnEnsures that the implementation and delivery of products and services is completed within agreed upon timeframes.
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nnPrepare key Commercial credit card programs for processing. Verify applications are completed thoroughly and appropriate support documentation is included. Build company information, including sublevels, cards, and administrative access in the various systems utilized for the card product.
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nnConduct product and system training via webinar to program administrators at new and existing companies within agreed upon timeframes.
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nnProvide follow-up and support to company program administrators to ensure program meets needs and provide additional training within agreed upon timeframes.
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nnMaintain existing company accounts through maintenance requests and update as requested by the company or other authorized individuals.
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nnDemonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
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nnFollows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
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nnMaintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
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nnMay be asked to coach, mentor, or train others and teach coursework as subject matter expert.
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nnActively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
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nnTakes personal initiative and is a positive example for others to emulate.
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nnEmbraces our vision to become "Business Bank of Choice."
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nnMay perform other duties as assigned.
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n nAbout You:
nnnHigh school diploma/GED (preferred)
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nnAssociate, vocational, or technical degree in the field of accounting, or another related field (preferred)
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nn2-4 years — of financial services/customer service experience with a history in credit card operations or a related field. (Required)
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nnIntermediate understanding of credit card transaction processes, payment systems, laws, and association rules and regulations.
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nnIntermediate understanding of credit, underwriting, and banking procedures. Proficiency in Columbia products preferred. Comprehensive understanding of documentation and servicing requirements.
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nnAbility to produce detailed, accurate results in a high-stress, deadline- and goal-oriented environment.
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nnPossess strong analytical, math, problem solving, organizational, customer service, and interpersonal skills. Excellent written and verbal communication skills required.
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nnSelf-starter with the ability to work independently and remote.
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nnProficient in word processing, spreadsheet, database, and industry specific software applications.
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n nTravel Requirements
nnOccasional
n nThe pay range for this role is $20.22 - 27.00.
nThe pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
nPrimary Location: Ability to work fully onsite at posted location(s).
n2155 W Pinnacle Peak Rd Phoenix AZ 85027
nOur Benefits:
nWe are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
nWe offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
nOur Commitment to Diversity:
nColumbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: .
nTo Staffing and Recruiting Agencies:
nOur posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.
nAt Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive.
nOur culture is built on Do RIGHT , which means:
nnnRelationships: We create authentic connections with customers, colleagues, and communities.
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nnImpact: Every role here makes a meaningful difference in people’s lives and local economies.
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nnGrowth: We invest in your success with career development, mentorship, and learning opportunities.
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nnHeart: We care deeply about doing what’s best for our customers and each other.
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nnTrust: Integrity and transparency guide everything we do.
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n nWhy work for Columbia Bank?
nnnA strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity.
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nnA culture of belonging and purpose, where your ideas matter and your work has impact.
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nnCompetitive benefits and flexibility designed to help you thrive personally and professionally.
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nnCommunity engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives.
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n nReady to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.
Worksite address
liberty lake, WA, 99019, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.