About this opportunity
CSAA Insurance Group, a AAA Insurer lists this Commercial Claims Senior Adjuster (Remote) opportunity in iowa city, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Commercial Senior Auto Claims Adjuster- Remote
Requisition Number
R8027 Commercial Senior Auto Claims Adjuster- Remote (Open) Location
We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.
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We are actively hiring for a Commercial Senior Auto Claims Adjuster- Remote
We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties and
Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.
The expected schedule for this role is the ability to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT).
Training Schedule:
~ Paid virtual training starts on November 30th, 2026, and consists of a combination of classroom and on-the-job training. The training schedule is Monday through Friday from 8 a.m. High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
~1-2+ years of auto or commercial adjusting/liability experience required.
~ Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
3+ years of prior claims adjusting experience preferred.
~ Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
~ Bilingual a plus.
~ Capability to complete training and perform the job in a remote setting as required.
~ Strong computer navigation skills.
~ willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
~ Fulfills business needs, which may include investing extra time, helping other teams, etc.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive
.
We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Flexible Workplace:
We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging:
An inclusive and welcoming workplace is the cornerstone of our success. Sustainability:
As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.
Submit your application to be considered. Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
The national average hourly rate for this position is $27.55-$30.61. However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.
Who can apply
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